Mercury Insurance

Claims Support Specialist II

Mercury Insurance

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $30,390 - $48,544 per year

Job Level

Junior

About the role

  • Primary function is to have direct contact with customers by handling inbound and outbound phone support.
  • Working claims activities to support the business, customers, and the company.
  • Other functions may be assigned

Requirements

  • High School diploma or GED equivalent. Or equivalent combination of education and/or experience
  • A minimum of 1-year general office or related company experience. Equivalent combination of education, service and/or contact center experience.
  • Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
  • Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
  • Must be proficient in the following skill sets; written and verbal communication, typing, excellent computer skills, and appropriate and/or proper grammar.
  • General knowledge of department procedures and operations.
  • Requires constant attention to detail and accuracy in work.
Benefits
  • Competitive compensation
  • Flexibility to work from anywhere in the United States for most positions
  • Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
  • Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
  • Medical, dental, vision, life, and pet insurance
  • 401 (k) retirement savings plan with company match
  • Engaging work environment
  • Promotional opportunities
  • Education assistance
  • Professional and personal development opportunities
  • Company recognition program
  • Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
typingcomputer skillscustomer supportclaims activities
Soft Skills
active listeningcommunicationempathyprofessionalismattention to detailaccuracy
Certifications
High School diplomaGED