Merchants Fleet

Manager, Client Experience – Fleet

Merchants Fleet

full-time

Posted on:

Location Type: Remote

Location: New Hampshire • United States

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About the role

  • Lead and develop the Fleet Assist team to deliver exceptional client service.
  • Manage fleet operations for assigned clients and recommend strategies to improve efficiency and cost savings.
  • Oversee client fleet databases, coordinate service requests, and manage recurring vehicle orders.
  • Prepare and present financial analyses, fleet reports, and client presentations.
  • Ensure compliance with client policies, insurance renewals, and documentation processes.
  • Partner with Sales Executives to identify new opportunities for business growth.
  • Provide expert consultative support to clients and internal teams.
  • Contribute to the enhancement of client-facing tools and represent the “voice of the customer.”

Requirements

  • Bachelor’s degree required.
  • 5+ years of fleet management or leasing experience.
  • 5+ years in a client-facing role requiring strong communication and relationship-building skills.
  • 3+ years people management experience.
  • Proven ability to manage multiple priorities with exceptional attention to detail and accuracy.
  • Strong analytical, problem-solving, and decision-making skills.
  • Advanced proficiency in Microsoft Excel, PowerPoint, Word, and CRM systems.
  • High energy, professionalism, and a commitment to delivering outstanding client experiences.
  • Willingness to travel occasionally to client sites and industry events.
  • (Bonus) NAFA Certified Automotive Fleet Manager (CAFM) or willingness to obtain certification.
Benefits
  • Discover the unique benefits, perks and rewarding culture we offer you — download the Merchants Fleet 2026 Total Rewards Employee Benefits Guide today!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
fleet managementleasing experiencefinancial analysisdata analysisproblem-solvingdecision-makingattention to detailclient service
Soft Skills
communication skillsrelationship-buildingpeople managementorganizational skillsprofessionalismcommitment to client experience
Certifications
Bachelor's degreeNAFA Certified Automotive Fleet Manager (CAFM)