Merchants Fleet

FleetShare Operations Specialist

Merchants Fleet

full-time

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $70,000 per year

About the role

  • Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
  • Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
  • Facilitate documentation for new or renewing FleetShare users.
  • Conduct inspections for new vehicles entering the program.
  • Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
  • Build and maintain relationships with key onsite contacts within client operations.
  • Manage usage in the defined territory to increase utilization and income.
  • Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
  • Provide KPI reporting for the assigned territory internally and externally as required.
  • Coordinate vehicle movements and material shipments within the territory.
  • Handle billing for charges incurred within the assigned territory.
  • Collaborate with cross-departmental teams within Operational and Technical departments.
  • Troubleshoot product technology onsite as needed.
  • Take on additional projects as assigned.
  • Use of personal vehicle is required with travel reimbursement.
  • Travel as necessary to current and future FleetShare locations within the territory of Virginia

Requirements

  • Proven experience in managing deadlines and providing feedback on trends and customer challenges.
  • Must hold a valid U.S. driver's license and an acceptable driving record at time of hire.
  • Must continue to keep a satisfactory driving record, as determined by Merchants, and remain eligible to be insured by the company’s vehicle insurance carrier. Employee must cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.
Benefits
  • Great benefits package on top of our award-winning work environment
  • Health insurance
  • Opportunities for growth
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
KPI reportingvehicle inspectionsbilling managementrepairs managementregistration managementtroubleshootingconsultative information sharingterritory managementusage managementproject management
Soft Skills
relationship buildingcommunicationcollaborationcustomer servicefeedback provisiondeadline managementproblem-solvingorganizational skillsconsultative skillsadaptability
Certifications
valid U.S. driver's license