Department Operations Manager – Customer Operations
Capital One
FleetShare Operations Specialist
Merchants Fleet
full-time
Posted on:
Location: Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary contact for FleetShare locations in your territory, conducting site visits as necessary.
- Act as a subject matter expert within FleetShare, sharing consultative information with clients and internal partners.
- Facilitate documentation for new or renewing FleetShare users.
- Conduct inspections for new vehicles entering the program.
- Manage rental-related inquiries, including repairs, billing, registration, and FleetShare technology access.
- Build and maintain relationships with key onsite contacts within client operations.
- Manage usage in the defined territory to increase utilization and income.
- Facilitate maintenance, repairs, inspections, registrations, and related needs of FleetShare vehicles.
- Provide KPI reporting for the assigned territory internally and externally as required.
- Coordinate vehicle movements and material shipments within the territory.
- Handle billing for charges incurred within the assigned territory.
- Collaborate with cross-departmental teams within Operational and Technical departments.
- Troubleshoot product technology onsite as needed.
- Take on additional projects as assigned.
- Travel as necessary to current and future FleetShare locations within the territory of Oklahoma.
Requirements
- Proven experience in managing deadlines and providing feedback on trends and customer challenges.
- Valid U.S. driver's license and acceptable driving record at time of hire.
- Must continue to keep a satisfactory driving record and remain eligible to be insured by the company’s vehicle insurance carrier; cooperate in completing any required authorizations or paperwork for regular motor vehicle checks.
- Use of personal vehicle is required with travel reimbursement.
- Excellent customer service, communication, and listening skills.
- Aptitude to learn FleetShare fleet management system (Agile/TSD), CRM (Salesforce), and LeaseWave.
- Strong Microsoft Office Suite skills; ability to learn and utilize company software.
- Effective time management and organizational skills.
- Critical thinking and problem-solving ability.
- Exceptional verbal, written, presentation, project management, and interpersonal skills.
- Ability to work independently and collaboratively as part of a team.
- Familiarity with telematics software is a plus.
- Comfortable working on your feet for extended periods throughout the shift.
- Work is primarily conducted outdoors in varying weather conditions, including heat, cold, rain, or wind.
- Frequent bending, kneeling, and reaching to complete tasks.
- Bachelor's degree preferred.
