Support, assist and monitor day-to-day operations for Microsoft 365 products including Office applications, Teams, Exchange Online, SharePoint and OneDrive
Support Entra ID and AWS IAM management. This includes user lifecycle management, group management, and role-based access controls.
Monitor and assist with cloud infrastructure across Azure and AWS environments, including Route 53 management.
Support and assist with single sign-on integrations and SaaS registrations.
Manage and assist with the day-to-day operations and administration of the organization’s file storage solutions.
Manage and assist with the day-to-day operations and administration of the organization’s unified communication platforms.
Support and assist with administration and day-to-day operations of the organizations zero trust platform
Assist with maintaining secure egress IP configurations for SaaS and third-party integration
Monitor and assist with day-to-day operations and administration of the organization’s email security paltform.
Configure, deploy, administer, and maintain office network infrastructure, including firewalls, routers, switches, and wireless systems.
Monitor and troubleshoot network performance issues, connectivity problems, and outages
Coordinate and assist with network documentation, modifications, support, maintenance and troubleshooting
Assist with the administration and day-to-day operation and management of endpoint management platforms, including patch management and application deployment.
Support Windows, macOS, iOS, and Android devices throughout their lifecycle, including enrollment and decommissioning
Collaborate with security and compliance teams to support endpoint security initiatives and audits

Requirements

Minimum of 3 years of experience in technical support, service desk, or similar IT role
Strong technical aptitude with proven analytical and problem-solving skills
Excellent customer service and communication skills, with the ability to communicate effectively in person, over the phone, electronically, and in writing
Self-motivated and proactive, with a strong interest in technology and a desire to continuously learn, grow, and take on new challenges
Familiarity with ITIL-based service management practices
Demonstrated security-first mindset, with an understanding of security best practices.

Benefits

Company Paid Basic Life & AD&D Insurance
Company Paid Short-Term and Long-Term Disability Insurance
Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
Three medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
Health Savings Account (HSA) with company contributions on a per pay period basis if enrolled in either HDHP medical plan.
Two comprehensive Dental Plans
Vision Insurance Plan
Dependent Care Savings Account for child and dependent care.
14 Company Paid Holidays with a full week off at Thanksgiving.
Generous paid time off program for vacation and sick days
Employee Assistance Plan
Family Medical Leave
Paid Parental Leave (6 weeks)
Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (6 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
Adoption Assistance Reimbursement Program
Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life’s challenges and more.
401(k) Retirement Plan with both Traditional and Roth plans with per pay period match
Pet Insurance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft 365AWS IAMAzureRoute 53single sign-onnetwork infrastructurefirewallspatch managementendpoint managementemail security

Soft Skills

analytical skillsproblem-solving skillscustomer servicecommunication skillsself-motivatedproactiveinterest in technologydesire to learncollaborationsecurity-first mindset