People Operations Manager
Merative
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $140,080 - $210,120 per year
About the role
- Lead and develop a global People Operations team, ensuring consistent, high-quality service delivery across regions
- Foster a customer-first mindset, balancing speed, quality, and employee experience
- Serve as a senior, customer-facing leader for employees and internal stakeholders
- Build strong, trusted relationships across functions including Finance, Procurement, Payroll, Technology, and Information Security
- Ensure accurate, timely responses to all employee and manager inquires coming through T1/T2 channels
- Manage Workday transactions and issue resolution related to onboarding, hiring, offboarding, personal data changes, and learning
- Oversee learning administration within Workday and coordinate with Information Security, Technology, and Legal as needed
- Partner closely with Technology to troubleshoot and resolve employee system and access issues
- Identify root causes of employee issues and determine effective, scalable solutions
- Continuously identify and implement opportunities to improve the employee experience and reduce manual effort
- Establish, track, and maintain KPIs and SLAs to measure performance and service quality
- Own the end-to-end onboarding and offboarding processes, ensuring a consistent, compliant, and positive employee experience
- Scope projects by defining work, required resources, and realistic timelines
- Lead end-to-end projects, including process redesign and global rollouts
- Manage stakeholders throughout project lifecycles, track milestones, and proactively escalate risks and issues
- Prepare and execute all People Operations aspects of mergers, acquisitions, and divestitures, in partnership with cross-functional stakeholders
Requirements
- 5+ years of experience managing a global People Operations team
- Demonstrated customer-centric approach with strong client and stakeholder management skills
- Proven track record of strong cross-functional relationship management
- Strong attention to detail with a proven ability to execute
- Deep understanding of HR technologies and HRIS platforms
- Strong preference for Workday experience across People Operations, systems, and integrations
- Experience translating business needs into technical requirements
- Proven experience managing complex, end-to-end projects and process changes
- Prior experience in a customer-facing leadership role
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
People Operations managementHR technologiesHRIS platformsWorkdayproject managementprocess redesignKPI trackingSLA managementonboardingoffboarding
Soft Skills
customer-centric approachclient managementstakeholder managementcross-functional relationship managementattention to detailproblem-solvingcommunicationleadershipcollaborationorganizational skills