Senior Manager, Account Management
Merative
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $131,550 - $197,324 per year
Job Level
Senior
Tech Stack
SFDC
About the role
- Lead a team of Account Managers responsible for post-sale client relationships across a defined portfolio
- Ensure high levels of client satisfaction, retention, and growth through management of an individual book of business
- Coach a broader team of Account Managers, optimizing account strategies
- Oversee account planning and success plan development across the team’s portfolio and individual accounts
- Ensure Account Managers are driving product adoption, retention, and upsell opportunities
- Support resolution of client escalations and ensure consistent delivery of value
- Monitor team performance metrics including renewal rates, customer health, and satisfaction
- Drive consistency in execution of account management processes and tools (e.g., SFDC, success plans)
- Partner with Sales, Editorial, and Product teams to ensure alignment with BU goals
- Aggregate client feedback and trends to inform product and editorial strategy.
- Ensure Account Managers are effectively communicating product updates and capturing client insights.
Requirements
- 5 + years of people management experience
- 8+ years in account management or strategic client-facing roles
- Bachelor’s degree and healthcare industry experience required
- Personal interest in providing an exceptional customer experience and supporting the customer’s success
- Demonstrated record of accomplishment in relationship management, account service and account growth
- Analytical skills: Methodical and detail-oriented planner and problem-solver; ability to identify themes, risks, and recommend solutions
- Communication skills: Strong, influential written and verbal communication skills
- Technical skills: Intermediate to advanced SFDC skills. Intermediate to advanced Microsoft Office skills
- Reliable, dependable, and ability to keep a consistent schedule
- Proactive, with excellent prioritization and task management skills; ability to manage multiple projects simultaneously
- Ability to confidently and successfully work with various departments and levels of any organization
- Ability to travel up to 50%.
Benefits
- Remote first / work from home culture
- Flexible vacation to help you rest, recharge, and connect with loved ones
- Paid leave benefits
- Health, dental, and vision insurance
- 401k retirement savings plan
- Infertility benefits
- Tuition reimbursement, life insurance, EAP – and more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementrelationship managementstrategic client-facing rolesanalytical skillsproblem-solvingproject managementcustomer experienceproduct adoptionupsell opportunitiesperformance metrics
Soft skills
people managementcommunication skillsinfluential communicationprioritizationtask managementdependabilityproactivityteam coachingclient satisfactioncollaboration