Mento

Customer Success Manager

• Report to the VP of Customer Experience and serve as Mento's first Customer Success Manager
• Manage 40 partner accounts immediately, scaling to 65+ by the end of 2026
• Own partner accounts from program launch through renewal, serving as the trusted advisor to HR leaders and talent development teams
• Conduct and present partner-specific Baseline Reviews and Impact Reviews to demonstrate measurable coaching outcomes and business ROI through data analysis
• Drive expansion revenue by identifying opportunities for additional cohorts, coaching levels, and program extensions; own the contract renewal process
• Build authentic relationships with HR partners and help them champion coaching culture to maximize impact and adoption
• Analyze and monitor member engagement across partner organizations, proactively addressing participation and driving utilization
• Multi-threaded relationship building across HR, talent development, and senior stakeholders
• Align with broader talent strategies to position Mento as an integral partner by creating compelling ROI narratives for executive stakeholders
• Establish CSM best practices, create scalable processes, and build partner success playbooks for HR and talent development audiences
• Work closely with Coaching and Member Experience teams to ensure seamless member-coach-partner experience
• Facilitate partner customizations including goal alignment, cohort launches, reporting preferences, and communication cadences
• Maintain accurate records in HubSpot and all tracking systems for strategic planning and reporting
• Support sales team with HR-focused proof points, case studies, and references; capture market insights based on partner feedback and trends
• Champion AI integration strategically into the CSM role to drive productivity gains and promote technology adoption and workflow transformation
• Serve as voice of the customer internally to ensure partner needs drive strategic decisions

Founding Customer Success Manager

People Operations

• Provide 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools.
• Participate in ongoing training sessions to improve coaching abilities and skills.
• Communicate with members via your Mento email or via chat in the Mento App in between sessions.
• Be an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love.
• Act with kindness, respect, and empathy as an ambassador of the Mento community.

People Operations Coach – SVP or C-suite

Designer

• Launch Support: Create compelling marketing materials for Moments rollout including landing pages, presentations, and promotional assets
• Address UI bugs and implement fast-follow improvements to ensure seamless user experience
• Support go-to-market design needs and collaborate on launch strategy execution
• Design new features and improvements for our AI coaching platform
• Collaborate closely with product team, CEO, and leadership on design reviews and strategic decisions
• Support build and launch execution with design specifications and assets
• Provide rapid prototyping and testing support to validate design concepts quickly
• Execute on meeting follow-ups and design iterations with quick turnaround times
• Incorporate user feedback into design improvements and refinements

Founding Customer Success Manager

People Operations Coach – SVP or C-suite

Contract Designer - Product Launch Support