CX Coach – VP

Mento

contract

Posted on: 3/20/2026

Location Type: Remote

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About the role

Providing 1:1 coaching to Mento members through virtual sessions using the Mento Platform and Tools
Participating in ongoing training sessions to improve coaching abilities and skills
Communicating with members via your Mento email or via chat in the Mento App in between sessions
Being an integral member of the Mento coaching community by sharing coaching tools and insights — helping enhance our coaching practices and fulfill our mission of empowering people to thrive in jobs that they love
Acting with kindness, respect, and empathy as an ambassador of the Mento community

A director, vice president, or other customer success/experience leader with 20+ years experience managing customer success/experience teams either at or adjacent to the technology industry.
You are a leader with relevant experience coaching individuals (coaching certification is a plus but not required).
Someone who wants to turn their people leadership skills into meaningful coaching skills.
Passionate about helping people advance in the workplace to build fulfilling careers and lives.
A person who is self aware, who has a high emotional IQ, and who cares about creating a safe space for others to risk being vulnerable.
Excited about growing your coaching skills, and you bring a growth-mindset to the experience, regardless of how long you have been a coach.
Comfortable working in a constantly-changing startup environment.
Able to dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

Benefits

This is a contract position in which coaches are paid per hour. On top of a flat hourly rate, we offer select bonuses that incentivizes engagement with our membership and community growth on our platform
You must have the capacity to give a minimum of three to five hours per week towards Mento regardless of other commitments and how they may change.
You are able to work with Mento for a minimum of 24 months in order to build meaningful relationships with our members.
This is a fully remote position. Candidates must be based in North America or Europe.
Because this is a part-time growth opportunity, we are looking to hire experienced senior leaders who want to expand their coaching skills.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

coachingempathycommunicationleadershipself-awarenessemotional intelligencegrowth mindsetkindnessrespectvulnerability

Certifications

coaching certification