Mental Health Innovations

Clinical Supervisor

• Provide online, in-the-moment clinical supervision and support to trained Volunteers/Clinical Practitioners/Qualified Practitioners in their conversations with texters on our UK 24/7 text messaging platform.
• Monitor, communicate with and support people in their conversations with texters; continuously assessing for any imminent risk or safeguarding concerns.
• Make decisions regarding immediate safety and risk around suicidality and self-harm, following internal policies.
• Communicate with emergency services to support Texters requiring immediate, life-saving support or safeguarding.
• Work collaboratively with fellow Supervisors on shift, providing support with clinical decisions about risk and safeguarding.
• Maintain clinical records and complete any follow-up administrative work, and report any concerns to Clinical Managers and/or the Safeguarding team.
• Support the skills development and the wellbeing of Volunteers and conversation takers and work in close partnership with the Volunteer Support team and Conversation takers’ Manager, who support them off the platform.
• Work in partnership with the Clinical Team Leader and other supervisors to ensure that we allocate our resources to deliver the best possible service to texters.
• Take conversations with texters to help manage service demand if required.
• Mentoring and providing in the moment support to Qualified Practitioners and Trainee Clinical Supervisors.
• Facilitating in-house training and shared development opportunities.
• Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training.
• Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month.
• Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development.
• Maintain membership, registration and/or accreditation with a relevant professional body.
• At all times, adhere to Mental Health Innovations and Shout’s model, policies and procedures. and engage in a way that is reflective of the organisation's values.
• Committed to continuous personal development, performance review, and best practice.
• Maintain confidentiality and follow safeguarding procedures.
• Keeps up to date with MHI’s work to identify and maximise opportunities.
• Deliver high standards of service, customer care, and promote equality and diversity.
• Participate actively in team activities and meetings, and work flexibly as required.
• Undertake all necessary training to perform duties effectively and efficiently.

Security Engineer

• To operate our information security management system, and maintain Mental Health Innovations’ ISO 27001 certification.
• Building and maintaining excellent relationships with team leads across the organisation to raise awareness of security and work through issues
• Deputising for the Director in security matters as required
• Operation of the ISMS and Data Protection processes
• Managing risk register, preparing for management review meetings
• Developing/maintaining controls and ensuring they are implemented across the organisation
• Refining our security KPIs and maintaining them
• Proposing actions from KPIs, events and incidents and coordinating resultant work
• Working with the Director to track threats and vulnerabilities, evaluate risk levels and progress treatment plans
• Ensuring secure endpoint and cloud posture
• Working with the team to plan consultancy days; e.g. work items requiring deep knowledge of a specific security domain or a technical specialist
• Monitoring our processes and suggesting improvements
• Proposing and progressing other continuous improvement work
• Feeding into training and awareness programmes and improving security culture
• Preparing for audits and carrying out remediation work
• Working with the Director to create, maintain and manage policies and ensure compliance
• Planning and participating in incident response exercises
• Managing major incidents and conducting post mortems/reviews.

Clinical Supervisor

Security Lead