Clinical Supervisor

Mental Health Innovations

Clinical Supervisor providing online supervision to Volunteers and Qualified Practitioners in text-based mental health support. Engaging with texters and ensuring safety during conversations on a 24/7 platform.

Posted 7/19/2026full-timeRemote • 🇳🇿 New ZealandMid-LevelSenior💰 NZ$90,000 - NZ$100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in clinical supervision, risk assessment, and safeguarding within mental health contexts, while maintaining high standards of service delivery and effective communication. Committed to continuous professional development and adherence to organizational policies and values.

Highest-signal resume keywords

Psychotherapy QualificationAccreditation With BACPClinical Experience With Risk ManagementStrong Administrative SkillsExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Risk AssessmentSafeguarding ProceduresClinical Record MaintenanceDecision-MakingTraining FacilitationService DevelopmentIT SkillsMultitaskingProblem-SolvingConfidentiality Maintenance

Soft Skills

Compassionate CommunicationResilienceAdaptabilitySelf-MotivationTeam Collaboration

Certifications & Qualifications

BACP AccreditationUKCP RegistrationBPS MembershipNMC RegistrationNZAC AccreditationDAPAANZ Registration

Industry Keywords

Mental HealthClinical SupervisionSuicidalitySelf-HarmComplex Mental Health ProblemsVolunteer SupportQuality ImprovementCustomer CareEquality and DiversityContinuous Professional Development

About the role

Key responsibilities & impact

Provide online, in-the-moment clinical supervision and support to trained Volunteers/Clinical Practitioners/Qualified Practitioners in their conversations with texters on our UK 24/7 text messaging platform.
Monitor, communicate with and support people in their conversations with texters; continuously assessing for any imminent risk or safeguarding concerns.
Make decisions regarding immediate safety and risk around suicidality and self-harm, following internal policies.
Communicate with emergency services to support Texters requiring immediate, life-saving support or safeguarding.
Work collaboratively with fellow Supervisors on shift, providing support with clinical decisions about risk and safeguarding.
Maintain clinical records and complete any follow-up administrative work, and report any concerns to Clinical Managers and/or the Safeguarding team.
Support the skills development and the wellbeing of Volunteers and conversation takers and work in close partnership with the Volunteer Support team and Conversation takers’ Manager, who support them off the platform.
Work in partnership with the Clinical Team Leader and other supervisors to ensure that we allocate our resources to deliver the best possible service to texters.
Take conversations with texters to help manage service demand if required.
Mentoring and providing in the moment support to Qualified Practitioners and Trainee Clinical Supervisors.
Facilitating in-house training and shared development opportunities.
Regularly attend meetings, online or in person, including team meetings, one-to-ones, workshops and training.
Attend regular external clinical supervision with external personal Supervisor (paid for by MHI) with a minimum of one session per month.
Contribute to service development and continuous quality improvement within the organisation, including participation in ongoing in-person or online training and professional development.
Maintain membership, registration and/or accreditation with a relevant professional body.
At all times, adhere to Mental Health Innovations and Shout’s model, policies and procedures. and engage in a way that is reflective of the organisation's values.
Committed to continuous personal development, performance review, and best practice.
Maintain confidentiality and follow safeguarding procedures.
Keeps up to date with MHI’s work to identify and maximise opportunities.
Deliver high standards of service, customer care, and promote equality and diversity.
Participate actively in team activities and meetings, and work flexibly as required.
Undertake all necessary training to perform duties effectively and efficiently.

Requirements

What you’ll need

Psychotherapy/Counselling/Psychology/Mental Health Nursing or Social Work practice qualification
Accreditation/registration with the BACP, UKCP, BPS, NMC or NZAC, DAPAANZ, or equivalent relevant professional body
Clinical/professional experience working with risk relating to suicide, self-harm, complex mental health problems and safeguarding
Strong administrative skills with excellent attention to detail
Excellent IT skills
Excellent communicator; able to convey sensitive topics effectively.
Strong multitasking skills; remains calm under pressure and in high-risk situations.
Sound, clinically informed decision-making with a proactive, problem-solving approach.
High resilience, adaptability, and self-motivation; works independently while staying team-connected.
Reflective, compassionate, kind, and respectful in all interactions.

Benefits

Comp & perks

25 days annual leave per year, plus public holidays
Company electronic devices
Enhanced salary sacrifice pension scheme
Private health insurance contribution after completion of probation
Eligibility for a Blue Light discount card