Menlo Security Inc.

Technical Support Engineer

Menlo Security Inc.

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Tech Stack

Cyber SecurityGoogle Cloud PlatformKubernetesLinuxTCP/IP

About the role

  • Be the first point of contact for our customers, managing tickets and urgent requests in line with SLAs
  • Support customers during implementation and production of Menlo products
  • Troubleshoot, reproduce, and analyze technical issues
  • Update internal databases with resolutions, findings, and feedback
  • Collaborate across Product, Sales, and Marketing teams to share insights
  • Proactively reach out to customers, follow up on issues, and introduce new features
  • Monitor social media and provide support where needed
  • Help build and maintain our knowledge base

Requirements

  • 2+ years of experience in Tier 2 Technical Support (ideally in cybersecurity or software)
  • Strong hands-on knowledge of Linux and Windows OS
  • Familiarity with network protocols (TCP/IP, HTTP, proxies, load balancers)
  • Experience troubleshooting complex technical issues with a customer-first mindset
  • Great communication skills and fluent English
  • Team player with high energy and empathy
  • Experience with SaaS platforms (GCP a plus)
  • Knowledge of Kubernetes infrastructure is an advantage
  • BS in Computer Science or equivalent experience
  • Willingness to work off-hours as needed
  • On-call weekend services required as needed
Benefits
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Tier 2 Technical SupportLinuxWindows OSnetwork protocolsTCP/IPHTTPtroubleshootingSaaSKubernetesGCP
Soft Skills
communication skillscustomer-first mindsetteam playerempathyhigh energy
Certifications
BS in Computer Science