Meniga

Sales

• Presales Lead discovery and requirements analysis with bank’s decision-makers, digital banking teams, and technical stakeholders
• Own and deliver high-impact presentations, product demonstrations, and solution workshops, tailored to each client's strategic priorities
• Partner with Sales to shape deal strategy, define win themes, and drive opportunities from deal qualification to the closing
• Collaborate with Product and Engineering teams to translate client needs into feasible solution designs, feeding market insights back into the roadmap
• Develop and maintain presales collateral including solution briefs, RFP/RFI responses, and competitive positioning materials
• Technical Support & Customer Success Provide exceptional technical support to banking customers according to SLA, both remotely and on-site
• Support customers on software releases, installation, configuration, environment setup, and testing
• Manage support tickets end-to-end, ensuring timely resolution through structured diagnosis, troubleshooting, and root cause analysis
• Collect and analyse data to investigate reported issues using internal knowledge bases, documentation, database scripts, and targeted questioning
• Deliver constructive, actionable feedback to Engineering and Product teams on bugs, performance issues, and product gaps
• Document solutions and build out the knowledge base with technical notes and articles
• Continuously deepen expertise across Meniga's product suite and financial data domain.

Presales & Support Manager, MENA

DevOps Engineer

• Design and evolve highly reliable, scalable, and resilient services running on Microsoft Azure and Google Cloud
• Define, implement, and enforce reliability and operational standards for Infrastructure as Code (IaC)
• Automate provisioning, configuration, deployment, and lifecycle management of cloud infrastructure
• Design and operate scalable infrastructure platforms that meet defined Service Level Objectives (SLOs) and Service Level Agreements (SLAs)
• Establish and maintain observability solutions (monitoring, logging, alerting, tracing)
• Participate in and improve incident response processes
• Collaborate closely with software engineering teams and enterprise stakeholders
• Continuously assess and improve system reliability through various strategies
• Drive adoption of modern reliability practices and tooling

Site Reliability Engineer – DevOps

Technical Project Manager

• Lead and coordinate implementations and upgrades with our customers
• Communicate project status to all relevant stakeholders
• Develop project scope and objectives, involving all relevant stakeholders and ensuring functional and technical feasibility
• Coordinate cross-functional teams to ensure timely, high-quality project delivery
• Manage project risks and issues, developing strategies to mitigate them effectively
• Create and maintain project documentation, including project plans, risk-logs and status reports