Mendix

Technical Support Engineer

Mendix

full-time

Posted on:

Location Type: Hybrid

Location: Rotterdam • Netherlands

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Tech Stack

AWSAzureCloud

About the role

  • Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
  • Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;
  • Use cloud monitoring tools to analyze application and infrastructure logs, and correlate various performance metrics to identify root causes;
  • Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;
  • Work with minimal supervision, making independent decisions with discretion;
  • Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;
  • Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents;

Requirements

  • You are a high-energy professional who loves engaging with customers to solve their challenges;
  • Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent;
  • Have excellent communication skills, both written and verbal, in English.
  • Are passionate about technology have an interest in cloud infrastructure and strong problem-solving and analytical skills;
  • Are well-organized, flexible, and able to keep track of your tasks;
  • Have an understanding of and interest in programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure);
  • Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred);
  • Can join us at our amazing Rotterdam office at least 2 days a week;
Benefits
  • Does This Sound Like You?
  • If so, we'd love to hear from you! Share your CV and apply today to join our dynamic team at Mendix.
  • If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
  • #LI-LP2
  • #LI-HYBRID
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
cloud infrastructureprogramming languagesintegrationrelational databasestroubleshootingproblem-solvinganalytical skills
Soft Skills
communication skillscustomer engagementtime managementorganizational skillsflexibilityindependent decision-making
Certifications
B.S. in Information SystemsB.S. in EngineeringB.S. in Computer Science