Senior Manager, Customer Success
Mendix
full-time
Posted on:
Location Type: Hybrid
Location: London • United Kingdom
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Job Level
About the role
- Lead and grow the Customer Success Management (CSM) team in the UK&I.
- Act as a true player coach, combining hands on engagement with customers and structured coaching of the team.
- Becoming a Mendix platform-adoption expert.
- Delivering business impact and innovation to customers by truly understanding their key business drivers.
Requirements
- 5+ years of experience managing Customer Success teams as the customer-facing leader responsible for the management of successful Customer Success operations within a Platform (or Software) as a Service (PaaS or SaaS) business.
- 8+ years of consulting and/or SaaS-based technical account management, customer success experience as an individual contributor.
- Hands-on software development or IT experience is strongly preferred.
- Accountability for driving additional revenue through customer expansion.
- An understanding of technology and an ability to distinctly explain technological and business concepts.
- Proven efficiency in complex digital transformation projects.
- A strong digital transformational vision.
- Outstanding executive-level communication, presentation, and interpersonal skills.
- Strong experience with customer onboarding and customer success metrics.
Benefits
- A culture of growth, respect, and fun.
- Focus on personal and professional development.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer Success ManagementSaaSPaaSdigital transformationcustomer onboardingcustomer success metricssoftware developmenttechnical account managementbusiness impactMendix platform
Soft skills
coachingcommunicationpresentationinterpersonal skillsleadershipaccountabilityinnovationunderstanding of technologyvisionengagement