Menasha Corporation

HR Services Specialist

Menasha Corporation

full-time

Posted on:

Location Type: Office

Location: Neenah • Wisconsin • United States

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Serve as the first point of contact for HR inquiries, providing timely and accurate guidance across a wide range of HR programs, processes and systems.
  • Respond and resolve requests received through Workday Help, phone, email, and in-person interactions; perform first‑level transactions, troubleshoot issues, and direct individuals to appropriate resources or guided learning.
  • Document and manage cases within the Help Desk system, ensuring consistent, complete, and compliant case handling.
  • Escalate complex or specialized inquiries to the appropriate Center of Excellence, ensuring clear handoff and timely resolution.
  • Partner closely with HR Centers of Excellence to resolve inquiries and maintain smooth, end‑to‑end service delivery.
  • Contribute to a collaborative team environment by sharing expertise and supporting team members.
  • Deliver customer service that is accurate, timely, efficient, and aligned to established service level agreements (SLAs) and quality standards.
  • Demonstrate empathy, professionalism, and accountability in all communications, ensuring a positive and consistent experience.

Requirements

  • Associate degree in Human Resources, Business Administration, or a related field; equivalent experience may be considered.
  • Minimum of 2-3 years of experience in HR Shared Services, HR Operations, or a similar HR role supporting a broad range of HR processes.
  • Experience working with HRIS platforms; Workday experience preferred.
  • Strong customer service background with a focus on timely, accurate and empathetic support.
  • Bilingual abilities (e.g. Spanish) preferred.
Benefits
  • Excellent customer service
  • Team collaboration
  • Opportunities to grow within a sustainable company.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR Shared ServicesHR OperationsHRISWorkdaycase managementfirst-level transactionstroubleshooting
Soft Skills
customer serviceempathyprofessionalismaccountabilitycollaborationcommunication
Certifications
Associate degree in Human ResourcesAssociate degree in Business Administration