Memorial Hermann Health System

Call Center Representative

• Schedules patient appointments and enters required information in the computer system in an accurate and timely manner.
• Obtains demographic, insurance and financial information from patient or guarantor.
• Enters information in computer system with a high degree of accuracy.
• Explains all required forms to the patient or guarantor and obtains the necessary signatures.
• Ensures medical necessity compliance by obtaining necessary data, reviewing Compliance System, communicating information to patient or guarantor and obtaining necessary signatures.
• Protects the financial integrity of the facility by collecting patient liability, establishing payment arrangements, discussing payment options and screening for eligibility.
• Completes complex financial counseling including the review and submission of charity applications.
• Identifies alternative resources for financial reimbursement.
• Verifies insurance eligibility and benefits and ensures all notifications and authorizations are completed within the required timeframes.
• Posts payments in the computer system and generates the appropriate patient receipts.
• Monitors, reviews and resolves patient account issues on assigned reports.
• Performs account analysis and trending.
• Completes quality review and monitors for process improvement opportunities.
• Functions as a team leader in the department by ensuring daily processes are complete, scheduling employees, providing answers to employee questions and assisting in employee orientation and training.
• Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families ( all Patient Access customers).
• Completes thorough and accurate documentation.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Patient Access Representative II, Inbound Call Center

Manager

Manager, Clinical Value Analysis – General Surgery, Women's & Children's

Financial Planning and Analysis

Director, Financial Services – Medical Group

Accountant

• Compiles and analyzes financial information to prepare and upload journal entries to the general ledger, including the consolidation of business units and corresponding eliminating entries, to prepare system financials.
• Ensures the accuracy of the recorded transactions. Reconciles general ledger accounts with various monthly statements (bank statements, sub-system ledgers), makes adjustments as necessary, and reports material variances to management.
• Prepares schedules for financial reporting to internal and external sources, to include auditor requests.
• Compiles financial data to aid higher level accountants in the preparation of balance sheets, profit and loss statements and other financial reports.
• Collects financial data and analyzes expenses, revenues, financial commitments, and obligations incurred to predict future revenues and expenses.
• Prepares financial reports that aid management in determining the proper accounting of reserves, assets and expenditures.
• Ensures compliance with accounting and reporting deadlines.
• Assists with moderately complex accounting projects as assigned by management.
• Documents, identifies, and provides recommendations for process improvements and controls.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization.
• Serves as a resource to less experienced staff.
• Adheres to all Memorial Hermann policies, procedures, and standards, within budgetary specifications, including time management, supply management, productivity, and accuracy of practice.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
• Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.

Accountant II

Accounting Manager

• Supervises and manages accounting staff; hires, trains, evaluates, and disciplines staff as appropriate.
• Oversees the daily activities of the department; develops and implements short and long term plans designed to achieve department objectives.
• Prepares and oversees general ledger closings.
• Analyzes and ensures accuracy of accounting reports produced by employees.
• Prepares and reviews financial reports for all levels of management, summarizing and communicating pertinent information.
• Assists in the annual audit of the organization.
• Develops policies and procedures to ensure compliance with appropriate accounting standards.
• Develops and maintains a system of internal controls within the accounting department.
• Coordinates special projects as needed.
• Ensures safe care to patients, staff and visitors; adheres to Memorial Hermann policies, procedures, and standards within budgetary specifications.
• Promotes professional growth and development; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community.
• Models Memorial Hermann’s service standards.

Patient Access Representative II, Inbound Call Center

Manager, Clinical Value Analysis – General Surgery, Women's & Children's

Director, Financial Services – Medical Group

Accountant II

Director, System Accounting - Hybrid