Customer Service Specialist II
Memorial Hermann Health System
full-time
Posted on:
Location Type: Hybrid
Location: Houston • Texas • United States
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About the role
- Responding to patient inquiries
- Identifying and resolving patient account problems
- Providing a positive customer experience
- Keeping goodwill of the patients
- Ensuring timely collection of receivables
- Reporting to the Manager Patient Business Services
- Documenting communications accurately and completely
- Establishing financial arrangements to collect revenues
Requirements
- Associate’s degree preferred
- Four (4) years of progressive customer service experience in a medical/healthcare environment
- Knowledge of healthcare revenue cycle operations
- Effective listening and reading comprehension skills
- Ability to multi-task in a fast-paced high-volume call center
- Must have excellent verbal and written communication skills
- Superior interpersonal skills
- Good typing speed and computer navigation skills
- Bilingual preferred
Benefits
- Health insurance
- Professional growth and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicehealthcare revenue cycle operationstyping speedcomputer navigation
Soft Skills
effective listeningreading comprehensionmulti-taskingverbal communicationwritten communicationinterpersonal skills
Certifications
Associate’s degree