Patient Relations Manager
Memorial Hermann Health System
full-time
Posted on:
Location Type: Office
Location: Pearland • Texas • United States
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About the role
- Managing the Patient Relations Department to ensure patient/family visitation, customer service resolution and satisfaction.
- Directs daily patient visitation, handling of patient special requests and patient/family grievances.
- Interviews, hires, trains and evaluates patient relation’s staff.
- Directs daily activity of the patient relation’s staff.
- Provides director, key managers and appropriate staff reports on trends in patient grievance and concerns.
- Participates in planning and monitoring of budget and monthly financials.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Requirements
- Bachelor of Arts or Bachelor of Science in Psychology, Business, Sociology, Management or Marketing or equivalent experience on a year-for-year basis
- A minimum of 3 years of progressive, relevant experience is required.
- Management experience is preferred.
Benefits
- Exceptional experiences for community members
- Commitment to caring for every member of our community
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer servicestaff managementtrainingevaluationconflict resolutionbudget managementtime managementsupply managementquality of servicementoring
Certifications
Bachelor of ArtsBachelor of Science