Call Center Customer Service Representative
Memorial Hermann Health System
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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About the role
- Handles phone inquiries efficiently and timely while adhering to stat/metric expectations.
- Obtains demographics, financial information, and payments when needed from caller.
- Enters information into computer system with a high degree of accuracy including precise documentation.
- Schedules online appointments for our Memorial Hermann Physician networks.
- Interprets details and registration needs for numerous events and campaigns including patient/customer outreach.
- Monitors, reviews, and resolves patient registration or physician information concerns.
- Offers similar or complementary services to customers to maximize revenue and patient experience.
- Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing resolutions and/or escalating unresolved problems.
- Complies with all HIPAA Regulations.
- Communicates in an effective and professional manner with team members, Physicians and their office staff, ancillary departments, as well as patients and their families (all of Memorial Hermann’s customers).
- Adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including: time management, supply management, productivity, and accuracy of practice.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences.
- Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
Requirements
- Three (3) years of experience in hospital/medical business office or customer service setting.
- Effective oral and written communication skills.
- Ability to multi-task.
- Critical thinking skills.
- Telephone etiquette.
- Way-finding and problem solving abilities.
- Computer efficiency including but not limited to Microsoft software.
- Proficient typing/keyboarding and data entry skills (30+ wpm minimum)
Benefits
- None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entrydocumentationschedulingproblem solvingcritical thinkingtypingcomputer efficiency
Soft Skills
effective communicationmulti-taskingtelephone etiquettecustomer serviceteam collaborationcompassionate careprofessional growthmentoring
Certifications
HIPAA compliance