Care Advocate

• Provide administrative and workflow support across Claims Operations, Subrogation, Litigation Technical Services, and Nurse Case Management
• Serve as a primary contact for internal and external inquiries via phone, email, fax, chat, and web portals
• Manage and process requests for claim-related documentation
• Index, process, and maintain claim files for efficient review and regulatory compliance
• Support claim intake by gathering information, identifying initial compensability considerations, and documenting claims
• Coordinate and process time-sensitive external requests, including workers’ compensation forms, OSHA reports, police reports, conservation records, death certificates, and driver’s license suspensions
• Prepare and distribute claim files to attorneys, subrogation adjusters, and other partners
• Manage ClaimCenter queues and ImageRight for document handling and task completion
• Coordinate IME scheduling, follow-up appointments, transportation, and hotel reservations
• Partner with external vendors including CorVel, OneCall, Metro Reporting, and HomeLink
• Manage certified mailings and collections activities, including monthly expense reconciliation
• Promote MEM Insurance services to policyholders, producers, medical providers, injured workers, and attorneys when appropriate
• Act in accordance with MEM Insurance’s vision, mission, and values

Claims Care Advocate