Claims Care Advocate

MEM

Claims Care Advocate supporting administrative workflows and customer inquiries for MEM Insurance’s workers’ compensation claims operations. Managing claim files, documentation, intake, vendor coordination, and scheduling.

Posted 8/5/2026full-timeColumbia • Montana • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative and workflow support capabilities in Claims Operations, with a focus on regulatory compliance and effective communication with internal and external stakeholders. Proficient in managing claim documentation and coordinating time-sensitive requests within the Workers’ Compensation industry.

Highest-signal resume keywords

Claims Operations SupportDocument ManagementWorkers’ Compensation KnowledgeCustomer Service SkillsRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ProcessingDocumentation ManagementData EntryInformation GatheringExpense Reconciliation

Soft Skills

Communication SkillsOrganizational SkillsInterpersonal Skills

Tools & Technologies

ClaimCenterImageRightWeb Portals

Certifications & Qualifications

High School DiplomaValid Driver’s License

Industry Keywords

SubrogationLitigation Technical ServicesNurse Case ManagementWorkers’ CompensationOSHA Reports

About the role

Key responsibilities & impact

Provide administrative and workflow support across Claims Operations, Subrogation, Litigation Technical Services, and Nurse Case Management
Serve as a primary contact for internal and external inquiries via phone, email, fax, chat, and web portals
Manage and process requests for claim-related documentation
Index, process, and maintain claim files for efficient review and regulatory compliance
Support claim intake by gathering information, identifying initial compensability considerations, and documenting claims
Coordinate and process time-sensitive external requests, including workers’ compensation forms, OSHA reports, police reports, conservation records, death certificates, and driver’s license suspensions
Prepare and distribute claim files to attorneys, subrogation adjusters, and other partners
Manage ClaimCenter queues and ImageRight for document handling and task completion
Coordinate IME scheduling, follow-up appointments, transportation, and hotel reservations
Partner with external vendors including CorVel, OneCall, Metro Reporting, and HomeLink
Manage certified mailings and collections activities, including monthly expense reconciliation
Promote MEM Insurance services to policyholders, producers, medical providers, injured workers, and attorneys when appropriate
Act in accordance with MEM Insurance’s vision, mission, and values

Requirements

What you’ll need

High school diploma or equivalent required
Bachelor’s degree preferred
Valid driver’s license required
One or more years of experience in a professional office environment
Prior exposure to Workers’ Compensation or a similar industry preferred

Benefits

Comp & perks

Medical, Dental, and Vision health plans
Fertility benefits
Fully paid preventative care
Adult orthodontia
Annual performance-based bonus
Employer-paid life insurance (3x base salary)
Employer-paid AD&D
Employer-paid short- and long-term disability
Wellness and recognition program with employer-paid incentives for employees and spouses
Flexible Spending Account and Dependent Care options
Health Savings Account with generous employer contribution
Generous PTO
11 holidays plus 4 early releases
16 hours Volunteer Time Off
20 days paid parental leave
Marriage leave
Bereavement leave
Jury duty leave
Employee Assistance Programs
401k retirement plan with employer match and profit sharing
Adoption assistance
Tuition assistance