Meltwater

Implementation Manager

Meltwater

full-time

Posted on:

Location Type: Hybrid

Location: Huangpu District • China

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Tech Stack

Swift

About the role

  • Facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features.
  • Report to the Regional Onboarding & Adoption Manager, prioritize account setup and provide customized team training.
  • Collaborate with account teams and clients to ensure efficient knowledge transfer, precise solution installation, and configuration.
  • Lead and manage client implementations to ensure smooth transitions.
  • Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
  • Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
  • Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
  • Develop customized reports and dashboards tailored to client parameters to assess the impact of their campaigns.
  • Conduct both online and in-person training sessions to facilitate platform proficiency among clients.
  • Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
  • Drive engagement and adoption, fostering enthusiasm through meaningful client interactions.
  • Communicate project status and deliverables with internal and external teams to ensure project success.
  • Uphold client satisfaction through proactive follow-up and clear communication.

Requirements

  • A Bachelor's degree or higher and a minimum of 5 years of relevant experience in a client-facing role within software support
  • A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
  • Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
  • Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
  • A customer-centric mindset, recognizing the significance of maintaining robust customer relationships.
  • Strong problem-solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
  • Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
  • A deep understanding of and passion for media, news, and current affairs.
  • Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
  • Excellent written and verbal communication skills in Filipino and English.
  • Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
  • The ability to legally work in the country of hire is required for this position.
Benefits
  • Enjoy 20 days of annual paid time off plus an additional day for your birthday!
  • Comprehensive healthcare insurance tailored for you, complete with an annual health & dental check.
  • Employee assistance programs cover mental health, legal, financial, wellness, and behaviour areas to ensure your overall well-being.
  • Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
  • Energetic work environment with a hybrid work style, providing the balance you need.
  • Benefit from our family leave program, which grows with your tenure at Meltwater.
  • Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS platformsBoolean logic queriesdata extractionreport developmentdashboard creationproject managementsolution installationapplication configurationanalyticsclient training
Soft Skills
communication skillsempathyproblem-solvingorganizational skillscustomer-centric mindsetrelationship developmentpresentation skillstime managementcollaborationexecutive presence
Certifications
Bachelor's degree