Customer Success Manager
Meltwater
full-time
Posted on:
Location Type: Hybrid
Location: Dubai • United Arab Emirates
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About the role
- Collaborate with internal stakeholders
- Provide strategic guidance and support
- Empower clients with tools and resources
- Foster a deep understanding of customers' organizational context
- Partner with the Account Manager team to identify upselling and cross-selling opportunities
- Proactively engage with accounts ahead of renewal dates
- Drive client engagement and product adoption
- Conduct thorough onboarding and training sessions for new customers
- Gather customer feedback through executive business reviews
- Identify expansion opportunities and communicate them to Account Managers
Requirements
- A Bachelor's degree or higher is preferred
- at least 3 years of hands-on experience in account management
- Exceptional communication and interpersonal skills
- Results-driven mindset
- Proactive approach in identifying and addressing customer needs
- Collaborative spirit
- Excellent written and verbal communication skills in Arabic and English
- willingness to embrace the best of both worlds with our hybrid work schedule
Benefits
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Applicant Tracking System Keywords
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Soft Skills
communication skillsinterpersonal skillsresults-driven mindsetproactive approachcollaborative spiritwritten communication skillsverbal communication skills
Certifications
Bachelor's degree