Account Manager II
Meltwater
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • United States
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Salary
💰 $68,000 - $90,000 per year
About the role
- Manage, renew, and foster growth within assigned accounts following their transition from the Client Acquisition team
- Focus on driving sustainable, long-term growth while overseeing renewals
- Develop customized account plans and strategies aimed at optimizing customer retention and stimulating account growth
- Identify and actively pursue expansion opportunities within accounts, including upselling and cross-selling initiatives
- Collaborate closely with the Customer Success team to drive ongoing engagement and utilization of our solutions
- Partner with Renewals Representatives to ensure robust account retention and skillfully negotiate pricing agreements
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches
- Implement proactive sales processes to effectively counter competitive threats during renewal negotiations
Requirements
- A Bachelor's degree or higher is preferred for this role
- A minimum of 2 years tenure in account management is desired
- Established track record in account management, growth, and renewals, within the software or SaaS domain
- Strong strategic thinking and execution capabilities, with a focus on customer retention and growth
- Ability to develop effective account plans and strategies aligned with customer goals
- Proactive approach to identifying and driving expansion opportunities within accounts
- Refined communication and collaboration abilities to seamlessly engage with both the Client Success and Renewals teams
- Results-oriented mindset with a focus on achieving growth targets and customer satisfaction
- Excellent written and verbal communication skills in English
- Willingness to embrace the best of both worlds with our hybrid work schedule
- This role requires you to be in the office 3 days a week
- Ability to legally work in the country of hire is required for this position.
Benefits
- Comprehensive Paid Time Off & generous paid & unpaid leave policies
- 401K matching, life insurance, commuter benefits, and parental leave plans
- Excellent medical, dental, and vision options
- Collaborative, transparent and fun loving office culture
- Accelerated professional development and growth programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer retentiongrowth strategiesupsellingcross-sellingstrategic planningnegotiationsales processescustomer usage analysisSaaS
Soft skills
strategic thinkingcommunicationcollaborationresults-orientedproactiverelationship buildingexecution capabilitiescustomer satisfaction focusengagementadaptability
Certifications
Bachelor's degree