Assistant Housekeeping Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: Durrës • Albania
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About the role
- Supervise and support the daily activities of room attendants, public area attendants, and housekeeping staff
- Ensure all guest rooms, corridors, and public areas meet the established cleanliness and presentation standards
- Assist in planning staff schedules, assigning tasks, and monitoring productivity
- Conduct regular inspections of rooms and public areas to ensure quality compliance
- Train new team members and support ongoing development of the housekeeping team
- Monitor inventory levels of cleaning supplies, linens, and guest amenities; report shortages or maintenance needs
- Support the execution of deep-cleaning programs and preventive maintenance routines
- Handle guest requests, preferences, and complaints promptly, escalating when required
- Participate in departmental meetings and daily briefings
- Collaborate with Front Office, Maintenance, and other departments to ensure smooth operations
- Ensure adherence to safety, hygiene, and brand standards across all housekeeping activities
- Support the Housekeeping Manager in motivating the team and fostering a positive working environment
Requirements
- Previous experience in housekeeping supervision or a similar role in a hotel environment
- Strong leadership, communication, and team-management skills
- Excellent attention to detail and commitment to cleanliness
- Ability to organize tasks and manage time effectively in a fast-paced environment
- Knowledge of housekeeping operations, cleaning procedures, and hygiene standards
- Proficiency in English; additional languages (Spanish, German) are an advantage
- Excellent computer skills; experience with housekeeping or PMS systems is a plus
- Strong problem-solving skills and guest-service orientation
- Professional appearance, reliability, and a positive attitude
- Flexibility to work shifts, weekends, and holidays as required
Benefits
- Equal opportunities between women and men
- Diversity and inclusion in the workplace
- Commitment to sustainability and social responsibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
housekeeping supervisioncleaning procedureshygiene standardsinventory managementtask organizationtime managementguest service orientationproblem-solving
Soft Skills
leadershipcommunicationteam managementattention to detailflexibilityreliabilitypositive attitude