Sales Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: Hue City • Vietnam
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About the role
- Ensure that all the events are managed efficiently according to the established business, budget and marketing plan by following Melia Hotels International SOP.
- Planning, organize and promote unique events and milestones together with outlet managers.
- Prepare Banquet Event Order correctly and send to all Department.
- To coordinate events and any artistic performances with outlet managers to ensure operational readiness, efficiency in resource utilization, and prompt delivery of services.
- To implement a flexible work schedule based on business patterns.
- To be constantly involved in the operation and to be present during all events.
- Ensure an accurate Events Schedule is kept and discussed it with Sales Manager on a weekly basis.
- Arrange the entire necessary requirement for the client in accordance with contract, including but not limited to accommodation, transportation, audio requirements, meals etc.
- Ensure that all revenue are calculate correctly and correct any operational errors.
- Work pro-actively to minimize complaints from guests.
- Monitor and ensure highest levels of guest satisfaction by providing quality client and guest service and products within corporate standards.
- Establish and maintain a good customer relationship with clients.
- To follow-up with clients and guests after an event to determine satisfaction; measure these results and establish strategies to improve the quality of the guest experience.
- Ensure guests receive efficient, knowledgeable and courteous service, and high quality products and service.
- Summarize all revenue each month and send Monthly report to Sales Manager.
- Performs any other duties assigned by Sales Manager.
- Produce weekly and month report.
Requirements
- Fluent Vietnamese in both speaking and writing
- Good written and spoken English
- Strong knowledge of local businesses and business trends required
- Strong negotiation
- Minimum of 2 years of experience in a similar position with proven track records.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
event managementBanquet Event Order preparationrevenue calculationreport productionresource utilization
Soft Skills
negotiationcustomer relationship managementguest satisfactioncommunicationproblem-solving