Hotel Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: Hamburg • Germany
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About the role
- Manage and inspire the high performance of the hotel team, continuously evaluating and maintaining high service, quality and productive processes and workflow.
- Ensure the smooth implementation of the procedures and policies of Melia Hotels International in alignment with the strategic plans.
- Assume the responsibilities and decision making of the hotel operations.
- Designing and implementing projects, programs, strategies, budgets and action plans, assuming the responsibility for the implementation and monitoring them to achieve the established goals.
- Analyze with the DO, the Business Plan.
- Analyze weekly results for accurate financial projections, occupancy based staffing reports and standards set for the hotel brand.
- Ensure decisions and actions are in line with budget guidelines and goals to increase incomes, control costs and identify areas of opportunity to achieve the business plan.
- Identify the deviations reasons/causes to resolve.
- Participate with the DO on the budget development, monthly tracking actions to improve identified areas.
- Manage the analysis and participation in forecast meetings and Business Reviews.
- Encourage teamwork and ongoing communication between all the departments to ensure all staff are aware of their goals, roles and duties.
- Encourage and guide the Head of Department and Executive Committee to increase employee satisfaction.
- Continually support and develop managers encouraging both short and long-term vision regarding departmental objectives, standards and quality results.
- Manage the union meetings (if it is necessary) and assist with union related issues / tasks.
- Promote training for all the staff in the hotel, giving special emphasis to their professional development within the hotel structure and/or the company in general.
- Daily briefings and lead meetings.
Requirements
- A minimum of two (2) years of experience in a Hotel Manager or similar position.
- Preferably within a city-style property.
- German market knowledge is a must.
- International experience is preferred.
- High level of Development Teams skills to motivate and develop the Team of the hotel.
- University diploma / degree, preferably in Tourism (or equivalent Hospitality and Tourism studies).
- Functional knowledge of all department operations.
- Demonstrate ability of Human Resources Management & Talent Development.
- Knowledge of IT tools used in hotel management.
- High geographical flexibility.
- Able to reside in Hamburg.
- High level of English and German is mandatory - both verbal and written.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
hotel managementfinancial projectionsbudget developmentoccupancy based staffingproject designprogram implementationstrategic planninghuman resources managementtalent developmentdepartment operations
Soft Skills
team managementcommunicationleadershipemployee satisfactionproblem solvingmotivationcollaborationevaluationinspirationvision development
Certifications
university diploma in Tourismhospitality studies