Meliá Hotels International

Room Division Manager

Meliá Hotels International

full-time

Posted on:

Location Type: Office

Location: San Pawl Il-Bahar • Malta

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About the role

  • Oversee daily operations of Front Office, Housekeeping, and Maintenance, ensuring smooth and efficient service delivery.
  • Supervise the preparation of invoices and follows-up payment through the finance department.
  • Direct staff of his/her department and manage them in compliance with the procedures set by the Human Resources duty.
  • Define work plans, supervise fulfilment, assign shifts and holidays, set parameters for adjust the payroll and holds periodical meetings.
  • Maintain the highest levels of guest satisfaction by handling and resolving complaints promptly and effectively.
  • Coordinate the preventive maintenance, repairs, and departmental projects.
  • Support budgeting processes, monitor costs, and manage departmental expenses efficiently.
  • Oversee stock levels of linens, amenities, and cleaning supplies to optimise procurement and minimise wastage.
  • Enforce all health, safety, fire, and emergency protocols among Rooms Division staff.
  • Conduct inspections of rooms, public areas, and back-of-house facilities, ensuring timely maintenance and high standards.
  • Work closely with other hotel departments to guarantee seamless service delivery for guests.
  • Organise regular team briefings, effectively communicating schedules, policy updates, and VIP arrangements.

Requirements

  • Degree or Diploma in Hospitality Management
  • Computer Knowledge and experience in MS office programs
  • Knowledge of Opera System
  • High level of English and of a second language
  • Minimum 3 years work experience in a managerial role at a hotel of similar category
  • Strong communication and customer relations skills
  • Leadership and Time management
  • Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  • Complaint handling skills
  • Experience in training and supporting teams.
Benefits
  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Hospitality ManagementComplaint handlingBudgetingInvoice preparationPreventive maintenanceStaff trainingTime managementProcurement managementOperational supervisionCost monitoring
Soft Skills
CommunicationCustomer relationsLeadershipOrganizational skillsResults-orientedFlexibilityAbility to work under pressureTeam supportConflict resolutionInterpersonal skills
Certifications
Degree in Hospitality ManagementDiploma in Hospitality Management