Reservations Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: San Giljan • 🇲🇹 Malta
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Responsible for all activities relevant to Reservations including assisting with enquiries and bookings
- Liaising with key departments and establishing strong client relationships
- Displaying exceptional phone and customer service skills
- Review pick-up trends, occupancy history, and market segment development
- Liaising with Melia revenue services on competitor analysis and local market trends
- Cross-checking and updating all new reservations and address daily cancellations
- Ensuring daily reservations and group enquiries are followed up in a timely manner
- Controlling rooms inventory and mentoring a small team of Reservations Agents
- Loading and maintaining rates in Melia Guest Reservations System
Requirements
- Extensive experience using Opera PMS is essential
- Previous experience in a Reservations/Front Office Management or Supervisory role
- Comprehensive understanding of hotel systems
- Ability to manage time efficiently with competing deadlines
- Ability to liaise professionally, including excellent telephone and email etiquette
- Experience using the Microsoft Office suite
Benefits
- Excellent discounts through global My MeliaRewards program for you, your family, and friends
- Different development plans for growth and opportunities
- International experiences available in over forty countries
- Continuous and experiential learning model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Opera PMShotel systemsreservations managementinventory controlmarket analysiscustomer servicedata analysisrate management
Soft skills
time managementcommunicationrelationship buildingmentoringcustomer service skillsprofessionalismtelephone etiquetteemail etiquette