Reservations Manager
Meliá Hotels International
full-time
Posted on:
Location Type: Office
Location: San Giljan • Malta
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About the role
- Responsible for all activities relevant to Reservations including assisting with enquiries and bookings
- Liaising with key departments and establishing strong client relationships
- Displaying exceptional phone and customer service skills
- Review pick-up trends, occupancy history, and market segment development
- Liaising with Melia revenue services on competitor analysis and local market trends
- Cross-checking and updating all new reservations and address daily cancellations
- Ensuring daily reservations and group enquiries are followed up in a timely manner
- Controlling rooms inventory and mentoring a small team of Reservations Agents
- Loading and maintaining rates in Melia Guest Reservations System
Requirements
- Extensive experience using Opera PMS is essential
- Previous experience in a Reservations/Front Office Management or Supervisory role
- Comprehensive understanding of hotel systems
- Ability to manage time efficiently with competing deadlines
- Ability to liaise professionally, including excellent telephone and email etiquette
- Experience using the Microsoft Office suite
Benefits
- Excellent discounts through global My MeliaRewards program for you, your family, and friends
- Different development plans for growth and opportunities
- International experiences available in over forty countries
- Continuous and experiential learning model
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Opera PMShotel systemsreservations managementinventory controlmarket analysiscustomer servicedata analysisrate management
Soft Skills
time managementcommunicationrelationship buildingmentoringcustomer service skillsprofessionalismtelephone etiquetteemail etiquette