Billing and Customer Support Representative
MeinAlarm24 GmbH
full-time
Posted on:
Location Type: Remote
Location: Anywhere in Europe
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About the role
- Primary point of contact for customers regarding invoices, contracts, and billing inquiries
- Handle the accounting hotline and accounting email inbox
- Resolve customer issues related to invoices, credit notes, and installment payments
- Manage accurate recording of contract terminations
- Coordinate with technical or consulting teams
Requirements
- Completed commercial/administrative training or equivalent experience
- Initial exposure to accounting/finance (e.g., invoices, open-item lists, DATEV, etc.)
- Enjoy interacting with customers by phone and email
- Structured, reliable work style and a strong service mindset
- Careful, organized, and analytical approach to work
- Entrepreneurial mindset
Benefits
- Above-average compensation package
- Christmas bonus (year-end bonus)
- Public transport subsidy
- Company pension plan
- Childcare subsidy
- Internet and meal allowances
- Training and development opportunities
- Comprehensive onboarding and structured training
- 30 days vacation
- Permanent employment contract
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
accountinginvoicingcredit notesinstallment paymentscontract managementDATEV
Soft Skills
customer servicecommunicationorganizational skillsanalytical skillsreliabilitystructured work styleservice mindsetentrepreneurial mindset
Certifications
commercial trainingadministrative training