Megaport

Customer Success Manager

Megaport

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Tech Stack

Cloud

About the role

  • Reporting to the Regional Manager of Customer Success, the Customer Success Manager (CSM) will act as the main point of contact for our existing customers.
  • This is a commercial, revenue-generating role focused on post-sale account growth, customer retention, and long-term value creation.
  • The CSM will own and manage the ongoing commercial relationships with customers, with a main focus on upselling, cross-selling, and driving product adoption.
  • This role carries quarterly expansion revenue targets, and success will be measured by the ability to grow existing accounts while maintaining strong customer satisfaction and retention.
  • You will be accountable for driving incremental sales and retaining existing revenue, proactively engaging customers to introduce new product enhancements, service developments, pricing initiatives, and other benefits of the Megaport platform.
  • The position will sit within the wider Customer Account Team, working closely alongside a Direct Sales Executive and Solutions Architect in California.
  • The CSM plays an integral role within the team and is responsible for owning the post-sales commercial lifecycle for a nominated account list.
  • The goal is to expand revenue, retain customers, and continuously develop increased value within the assigned account base from the numerous and ever-growing range of Megaport benefits.

Requirements

  • 3+ years experience within the Enterprise software market or Internet/Telecommunications industries.
  • 3+ years experience in an Account Management or Customer Success role.
  • Proven ability to work in a fast-paced technical environment, with multiple tasks or goals.
  • Strong verbal and written communication skills, as well as the ability to collaborate and work effectively across internal and external organisations.
  • Demonstrable ability to identify customer needs, appreciate and understand the customers’ service issues, or “pain points”, and present a suitable solution.
  • Ability to deliver revenue results and operate in a consultative-based selling approach.
  • Ability to work with the wider Megaport teams to focus on revenue generation and results.
  • Maintain records, reports, and data as per the Megaport models, with a focus on revenue retention from the existing agreed customer list.
  • Strong verbal and written communication skills are a must, as well as the ability to work effectively across internal and external organisations.
  • Experience in proposing or deploying cloud and virtualised compute solutions in enterprise customer environments is highly desired.
Benefits
  • Flexible working environments
  • Birthday Leave
  • Generous study and training allowance + 5 days paid study leave
  • Creative, fun, and contemporary workspaces
  • Motivated team of industry experts and new talent
  • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
  • Health and wellness program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successrevenue generationupsellingcross-sellingconsultative sellingcloud solutionsvirtualized compute solutionsdata managementreporting
Soft Skills
communicationcollaborationcustomer needs identificationproblem-solvingadaptabilitytime managementcustomer retentionrelationship managementteamworkconsultative approach