Meeta Solutions

Support Analyst I

Meeta Solutions

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Provide technical support related to the company's network infrastructure and services;
  • Assist internal and external users, remotely or on-site, providing guidance and solutions;
  • Perform preventive maintenance on systems and equipment;
  • Deliver training on the proper use of systems and equipment;
  • Assess and maintain the IT asset inventory;
  • Log and document technical incidents, keeping records up to date for analysis and follow-up;
  • Propose and develop standards, plans, and process improvements;
  • Participate in technical groups, committees, or commissions as needed;
  • Produce reports, presentations, and data visualizations in a clear and concise manner;
  • Act in accordance with organizational procedures and policies;
  • Collaborate with other teams, sharing information to resolve issues and support decision-making.

Requirements

  • Experience in technical support and networking;
  • Strong analytical and communication skills;
  • Skilled in producing reports and presentations;
  • Proactive and collaborative mindset;
  • Knowledge of ITIL, support tools, networks, and systems (preferred).
Benefits
  • Meal allowance
  • Internet allowance
  • Dental care
  • Health insurance
  • Life insurance
  • Transportation allowance
  • Psychological counseling
  • Birthday day off
  • TotalPass
  • Career coaching
  • Birthday voucher
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportnetwork infrastructurepreventive maintenanceIT asset inventoryincident loggingdata visualizationreport productionprocess improvementsITILsupport tools
Soft Skills
analytical skillscommunication skillsproactive mindsetcollaborative mindset