Operations Support Specialist
MedWatch, LLC
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $21 per hour
Job Level
About the role
- Maintain an understanding of MedWatch products and services, and objectives
- Resource for team setting up New Groups
- Review New Group setups in MedWatch system with efficiency and accuracy
- Understand and facilitate group renewals
- Assist in preparation and distribution of fee schedules
- Audit monthly renewals for accuracy, and timely distribution
- Communicate with clients and internal staff via telephonic and email communications
- Resource for accounting assisting in resolving outstanding invoice issues
- Work in a team environment to knowledge share and follow standard processes
- Maintain an understanding of standard MedWatch reporting
- Provides additional administrative support to the organization for various tasks and projects
- Provide support to other areas of the Company as requested or assigned
Requirements
- Minimum of 1 year of experience in customer service role
- Proficient in Microsoft office applications; Word, Excel, Outlook, and Teams
- Ability to learn and utilize internal applications
- Strong interpersonal communication skills
- Awareness of internal and external customer needs
- Knowledge of insurance, self-funded, and stop loss industry
- Self-motivated, and ability to see projects through to execution
- Strong trouble shooting and problem-solving skills
- Bilingual; English and Spanish is a plus
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicetroubleshootingproblem-solving
Soft Skills
interpersonal communicationself-motivatedteamworkattention to detail