MedWatch, LLC

Customer Support

• Assist Sales Executives with preparation of proposals, RFP/RFI responses, and sales presentations
• Compile and organize required documentation for prospective clients (case studies, service descriptions, pricing inputs, etc.)
• Maintain version control and accuracy of sales materials
• Enter and maintain prospect and opportunity data in CRM systems
• Track sales activity, follow-ups, and next steps
• Assist with reporting on pipeline activity, proposal volume, and response timelines
• Coordinate internal requests related to sales efforts
• Schedule sales meetings, demos, and follow-up calls
• Assist with conference registration and coordination
• Serve as a point of contact for internal sales-related questions and documentation needs
• Maintain and organize shared sales folders, templates, and standard documents
• Assist with updating sales collateral and ensuring materials reflect current offerings
• Provide administrative and operational support to the Sales and Marketing teams as needed
• Participate in sales and cross-functional meetings when appropriate
• Perform other duties as assigned to support sales effectiveness

Sales Support Specialist

Account Executive

• Maximize client satisfaction and retention while driving growth and profitability.
• Ensuring that clients remain satisfied and continue to do business with the company.
• Proactively addressing issues, providing high-quality support, and delivering value.
• Maintain a thorough working knowledge of the MedWatch CMS system.
• Manage assigned block of TPA’s/groups with multiple services, benefit plans and vendors.
• Identifying opportunities for upselling or cross-selling additional services or products to existing clients.
• Work with MedWatch internal departments to help investigate and resolve client issues.
• Designing and implementing processes to onboard new Clients/Clients and their groups.
• Coordinate and Facilitate Quarterly/Semi-Annual Client Meetings.
• Use client feedback and performance metrics to continuously improve the client experience.
• Present Fee Schedule Renewals and New Products to Clients.

Senior Account Executive

Business Development Rep

• Identifying and qualifying potential business opportunities
• Acts as the initial point of contact for prospective clients
• Engaging with them to listen and understand their needs
• Introducing them to appropriate MedWatch products or services
• Develop and maintain strong relationships with prospects, key clients and understand their goals, challenges, and opportunities
• Meet key performance metrics (KPIs) for client success, ensuring achievement of targets related to client satisfaction, retention, and expansion
• Evaluate leads generated from marketing campaigns to determine their potential as sales opportunities
• Reach out to potential customers through current relationships with consultants, brokers and industry contacts as well as cold calling and emails
• Build relationships and cultivate strong, long-term relationships with clients
• Must have a consultative approach to their sales
• Serve as a client advocate, representing their interests and ensuring they derive maximum value from our solutions
• Keep up-to-date with new products, services, and pricing/payment plans
• Continue to manage / support and work with sold clients in coordination with MedWatch’s Account Managers

VP, Business Development

Manager

• Manage an individual caseload using the case management process
• Authorization of services
• Review of treatment plans for medical necessity
• Ongoing communication with all members of the health care team
• Assess problems and determine goals and actions designed to meet the needs of the patient
• Document into the case notes
• Make contact with the payer office
• Proceed with contacting medical care providers and with equipment vendors
• Make care arrangements for quality patient care
• Collaborate with the Case Management Assistant
• Maintain responsibility for the Case Management file
• Prepare timely reports to the payer

Case Manager, RN – Licensed in All 50 States

• Respond to telephone and email inquiries received from members and provider within defined service standards.
• Negotiate with providers to gain acceptance for plans without network agreements and/or out of network providers.
• Assist members with benefits and healthcare questions.
• Document all calls received in system-based call log.
• Handle all incoming MedWatch precertification calls.
• Make outgoing calls for MedWatch (demos, information for case completion, re-direction for network steerage, etc.).
• Complete incoming electronic Web-certs.
• Verify patient and provider demos – correct and/or complete when needed.

Sales Support Specialist

Senior Account Executive

VP, Business Development

Case Manager, RN – Licensed in All 50 States

Concierge Customer Service Representative II