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Application Support Analyst
MedWatch, LLCApplication Support Analyst responsible for analyzing, designing, and supporting business applications at MedWatch. Executing system support and ensuring requirements are met efficiently.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in analyzing, designing, and implementing business applications and systems while effectively translating user requirements into functional specifications. Proficient in system support, issue resolution, and enhancing workflow efficiency through effective communication and collaboration with business and IT teams.
Highest-signal resume keywords
Business Application SupportRequirements AnalysisSQL ServerCustomer Service SkillsSystems Development Life Cycle
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business AnalysisFunctional SpecificationsSystem ConfigurationTesting and ValidationQuery Writing
Soft Skills
Verbal CommunicationWritten CommunicationAnalytical SkillsProblem-SolvingTime Management
Tools & Technologies
Microsoft OfficeTicketing System
Certifications & Qualifications
Associates DegreeVocational/Technical Program
Industry Keywords
End-to-End Systems Development Life CycleSolutions DesignUser TrainingWorkflow Improvement
Tech Stack
Tools & technologiesOracleSQL
About the role
Key responsibilities & impact- Analyzing, designing, implementing, and supporting business applications and systems
- Elicit, analyze, communicate, and validate business/user requirements for processes, policies, and systems
- Translate business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do
- Demonstrate ability to learn to configure supported systems to meet defined functional requirements
- Assist in the execution of detailed system level application support and issue resolution
- Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable systems and industry requirements
- Recommends system usage improvements to enhance departmental workflow and efficiency
- Serve as a liaison between business groups and IT Development to clarify requirements, review recommendations and answer questions
- Identify/documents how applications and systems interact to support business processes
- Verify through testing that changes made by programmers to one part of the application do not impact other parts
- Create training documents and facilitate user training on new systems and/or process implementations
Requirements
What you’ll need- Associates degree or vocational/technical program completion in business, healthcare, or Information Technology
- Experience in support of a business function or shared IT service
- Knowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)
- Knowledge of solutions design and requirements definition disciplines
- Excellent customer service skills that build high levels of customer satisfaction for internal and external clients
- Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors)
- Excellent analytical, decision-making, problem-solving, team, and time management skills
- Resourceful and proactive in gathering information and sharing ideas
- Excellent PC skills utilizing Microsoft Office software
- Ability to write queries using SQL Server and/or Oracle SQL a plus
- Experience working with ticketing system preferred
Benefits
Comp & perks- paid time off
- medical
- dental
- vision
- short and long-term disability
- life insurance
- AD&D
- 401k with match
- critical illness coverage
- legal plan
- identity theft coverage
- pet insurance
- discount programs