MEDvidi

Medical Customer Support, Telehealth

MEDvidi

full-time

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Support healthcare providers and existing patients while contributing to the development of workflows and best practices for our EU operations.
  • Manage incoming patient communications via phone, email, and chat.
  • Coordinate follow-up appointments, medication requests, and care-related actions.
  • Process and document patient inquiries using standardized templates and protocols.
  • Facilitate verification processes and ensure accurate data collection.
  • Update and maintain patient documentation within electronic medical record systems.
  • Coordinate pharmacy updates and prescription-related changes.
  • Serve as the primary support contact for assigned healthcare providers.
  • Monitor and respond to provider inquiries through internal communication channels.
  • Maintain ongoing communication with clinical leadership regarding provider needs and issues.
  • Process intake verifications and manage appointment scheduling.
  • Support the creation and management of electronic prescriptions (eRx).

Requirements

  • 2+ years of experience in customer support in the US market.
  • Proven experience handling inbound and outbound calls in English with patients or clients.
  • Strong communication skills and ability to handle complex or sensitive cases.
  • High attention to detail and accuracy in documentation.
  • Fluency both in English and Russian (spoken and written).
  • Ability to work primarily within US Eastern Time hours (11:00-20:00 ET), with some flexibility in shift start/end times based on operational needs.
  • Availability for a 5-day workweek (start day may vary based on operational needs).
  • A formal medical or healthcare degree is a plus but not mandatory if you have relevant hands-on experience.
  • Preferred: Experience working with patients and/or healthcare providers.
  • Experience in telehealth, mental health, or medical tech environments.
  • Familiarity with prescription workflows and pharmacy coordination.
  • Experience working with CRM, EMR, or healthcare platforms.
  • Relevant certifications in healthcare administration.
  • Strong skills in patient communication: ability to understand concerns, identify core issues quickly, make confident decisions, and respond with clarity and care.
  • High attention to detail and accuracy.
  • Strong problem-solving and analytical skills.
  • Ability to remain calm, professional, and service-oriented, even in challenging interactions.
  • Reliable, organized, and adaptable to shifting priorities.
Benefits
  • Health insurance is available after the probation period.
  • Sports & wellness compensation.
  • 19 paid vacation days annually.
  • 4 additional wellness days each year.
  • Paid sick leave for the first 5 working days.
  • Thoughtful gifts for key life events.
  • Personalized English lessons through Preply.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer supportpatient communicationdocumentation accuracytelehealth experiencemental health experiencemedical tech experienceprescription workflowspharmacy coordinationCRM experienceEMR experience
Soft skills
strong communication skillsattention to detailproblem-solving skillsanalytical skillscalm under pressureprofessionalismservice-orientedreliableorganizedadaptable
Certifications
healthcare administration certification