MEDvidi

Product Manager

• Work as a part of a product team focused on resolving problems with our platform and infrastructure in a scalable way
• Re-engineer how appointments and patients of our platform operate on the technical level
• Improve transparency for the finance department by (re)building internal workflows related to financial calculations
• Automate internal business processes that generate losses, inefficiencies, and ultimately lead to patient churn and refunds
• Integrating with insurance billing carriers for our expansion to serving patients covered by insurance
• Collaborate extensively with Medical Operations, Support, and other internal items to understand key opportunities at eliminating manual business processes through automation
• Build product strategy and roadmap for the direction in collaboration with the team and other stakeholders

Senior Product Manager, Platforms

Director

• Build cash flow forecasting models for the insurance ramp, including DSO assumptions by payer, denial rate benchmarks, and receivables aging
• Select, configure, and own the practice management and billing platform, including integration with the organization's EHR and CRM
• Develop and maintain the denial management taxonomy, root-cause analysis workflow, and resubmission processes by payer
• Own payer credentialing and enrollment for all providers across target commercial payers in each state, using a credentialing platform such as Medallion or equivalent
• Establish and maintain CAQH profiles for all providers and ensure 90-day attestation cadence is met without lapse
• Manage supervising physician co-credentialing in supervision states, coordinating with the CMO to ensure coverage is in place before claims are submitted
• Track credentialing status, re-credentialing cycles, and payer contract effective dates in a system of record, distinguishing credentialing from contracting as separate workflows
• Ensure accurate and defensible use of behavioral health CPT codes: psychiatric evaluation codes, E/M codes for medication management, and add-on psychotherapy codes per AMA guidelines and payer-specific billing rules
• Develop and enforce provider documentation standards supporting submitted codes, including DSM-criterion documentation, validated screening tools, and telehealth-specific encounter requirements
• Oversee certified coder pre-submission review of all claims, ensuring E/M level accuracy and appropriate ICD-10-CM diagnosis coding
• Monitor OIG Work Plan priorities for behavioral health and telehealth and adjust internal audit protocols accordingly
• Conduct state-level payer analysis identifying the top commercial payers by covered lives and align target payer selection with the organization's insurance launch strategy
• Lead payer contracting conversations in collaboration with the CMO and General Counsel, tracking negotiated rates, contract terms, and effective dates
• Develop and maintain a payer performance dashboard tracking denial rates, DSO, reimbursement rates, and appeals outcomes by payer
• Maintain audit-ready credentialing files and claim documentation that can withstand payer, state, or federal review

Director, Revenue Cycle Management

Human Resources

• Own end-to-end HR operational processes for FTE employees and 1099-NEC contractors, ensuring documentation accuracy, compliance, and clean execution across the full employee lifecycle.
• Build, maintain, and optimize HR workflows and trackers (primarily in Notion), ensuring process transparency, ownership, and effective cross-functional collaboration with Finance and Legal.
• Own HR documentation and policy management, including the Employee Handbook (FTE & 1099), contracts, amendments, and operational guidelines, in partnership with Legal.
• Act as the primary operational HR point of contact for US-based employees and contractors, owning HR-related communication and serving as a bridge between operational processes and employee needs.
• Own HR analytics and reporting for all HR operational processes in scope, providing regular, structured insights and recommendations to Business Operations leadership.

Senior HR Generalist – Operations

People Operations

• Own the full employee lifecycle for the US team - from onboarding to offboarding.
• Partner with managers on performance, feedback, and employee development.
• Build and run performance review processes, including mid-term and annual review cycles.
• Drive competency matrix creation and support managers in using them in practice.
• Coach managers on feedback, probation management, employee development, and people-related decision-making.
• Support US-specific HR topics together with HR Ops and Legal, including employee relations and termination-related processes.
• Analyze employee feedback, survey data, and people metrics - identify trends, propose action plans, and track progress.
• Improve employee experience and build scalable HR processes for the US population.
• Maintain documentation, trackers, and internal knowledge base in HR systems and tools.
• Contribute to cross-functional HR initiatives in a fast-paced startup environment.

People Partner, US-focused, Telehealth

• Define, refine, and execute the long-term AI-first product vision and strategy for MEDvidi
• Lead, coach, and manage the full product & engineering organisation across both product tracks
• Set and maintain a high bar for product quality and execution speed across all teams
• Facilitate quarterly strategy and OKR planning at the executive level
• Resolve cross-functional blockers and identify opportunities through direct day-to-day engagement with teams
• Continuously improve product & engineering culture and processes
• Collaborate with other department heads and the CEO on company-level initiatives

Vice President of Product

Recruitment

• Source, screen, and interview candidates for high-volume and specialized roles
• Partner closely with Hiring Managers to understand business needs and hiring priorities
• Evaluate candidates against regulatory and compliance standards
• Develop and maintain talent pipelines within the U.S. healthcare market
• Maintain ATS accuracy, job postings, and recruitment metrics
• Track market trends and align hiring strategies to leadership expectations
• Support employer branding initiatives to attract top-tier clinical talent
• Ensure a seamless and professional candidate experience

Talent Acquisition Specialist – Healthcare

People Partner, Telehealth

• Manage the entire recruitment process, from sourcing and screening candidates to conducting interviews, extending offers, and facilitating a smooth onboarding experience.
• Develop and implement effective sourcing strategies to attract a diverse pool of qualified candidates, utilizing various channels such as job boards, social media, professional networks, and direct outreach.
• Screen resumes and applications, conduct initial interviews to assess candidate qualifications, experience, and cultural fit.
• Partner closely with hiring managers to understand their team's needs and define role requirements, ensuring a clear and efficient hiring process.
• Build and maintain a strong talent pipeline for current and future hiring needs.
• Ensure a positive and professional experience for all candidates throughout the recruitment process.
• Track and analyze recruitment metrics to measure success and identify areas for improvement.