Vice President, Client Engagement
Meduit | Driving Revenue Cycle Performance
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $160,000 - $175,000 per year
Job Level
About the role
- Manage key customer relationships, becoming both a client advocate internally and serving as the main contact for the client, with the ultimate goals being client retention and client growth
- Monitor performance, ensuring that SLAs are met/exceeded while managing internally with Operations to ensure a consistent delivery of high performance and maintaining acceptable margins associated with a client’s budgeted financial performance
- Develop strong relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels
- Ensure that Meduit has regularly scheduled business reviews (monthly, quarterly, etc.) with the client to discuss performance reports and KPIs, patient satisfaction, and address outstanding needs
- Work within the client base to provide additional upgrade sales by always listening to client problems and demonstrating Meduit solutions across the Continuum, working with Outside Sales as needed
- Manage Relationship Managers as their direct supervisor as necessary
- Assist in developing creative and effective sales and client collateral in partnership with the marketing team
- Attend appropriate conferences and sales forums to maximize the exposure of Meduit’s services
Requirements
- Undergraduate degree in business administration, health care administration or other relevant degree that delivers analytical skills and abilities
- Minimum 5 years of experience with appropriate healthcare transactions such as billing and customer service that ultimately results in deep subject matter expertise
- 3 + years of demonstrated achievement of managing Tier 1 and 2 accounts in a Central Business Office (CBO) environment
- Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED
- Access to a Secure and Private workspace
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillshealthcare transactionsbillingcustomer serviceclient retentionclient growthperformance monitoringKPI managementsales managementaccount management
Soft Skills
client advocacyrelationship buildingcommunicationleadershipproblem solvingcollaborationcreativityorganizational skillsnegotiationstakeholder engagement