Medical Customer Service Representative
Meduit | Driving Revenue Cycle Performance
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $17 - $19 per hour
Job Level
About the role
- Helping patients understand financial responsibility in a helpful and non-threatening manner
- Taking inbound and making outbound calls to patients regarding outstanding balances
- Meeting or exceeding established metric goals
- Following established procedures to resolve patient account balances: Identifying consumer payment plans
- Utilizing call scripts provided
- Setting up consumer payments over the phone
- Documenting all conversations electronically on company and/or client systems
- Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable
- Providing information to Client Services as needed
- Understanding and fully complying with all federal and state laws and regulations (HIPPA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures
Requirements
- 1 year of previous call center experience (In-office or Remote)
- High School Diploma/GED
- Proficiency with PC-based applications (Microsoft Outlook, Word, and Excel)
- Download speed of 30MB or higher & upload speed of 10MB or higher are REQUIRED.
- Access to a Secure and Private workspace (a space in which no one can hear or see you as you may have protected health information on your screen or you may say names, social security numbers or other PHI)
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experienceconsumer payment plansfinancial assistance programsdocumenting conversationsproficiency in Microsoft Outlookproficiency in Microsoft Wordproficiency in Microsoft Excelunderstanding of HIPAAunderstanding of Medicare regulations
Soft Skills
communication skillscustomer serviceproblem-solvingattention to detailempathyorganizational skills
Certifications
High School DiplomaGED