Work with customer care leadership to develop and optimize user experience
Write user stories, develop acceptance criteria, coordinate with developers, write test scripts, and coordinate UAT/Regression testing.
Troubleshoot issues identified in the system and implement solutions.
Leverage the internal IT ticketing system to escalate system issues.
Follow Medtronic’s quality system procedures to ensure compliance with system validation requirements.
Partner with ServiceNow and Salesforce platform teams and other businesses to manage environment.
Develops and manages all facets of the project(s) from intake through implementation and closure to measuring utilization and ROI.
Establish operational plans and roadmaps for product capabilities and implement policies and strategies to support product growth
Lead in innovation and strive for continuous improvement and consistency in deliverables.
Communicate with internal and external customers and vendors regarding ongoing operations and align strategy to accelerate product development and/or to support product launches.
Communicate business and operational developments.
Plan and prioritize assigned tasks to ensure flawless execution.
Responsible for effectively managing the constraints of project management: scope, cost, and schedule.
Monitor and control project financial metrics and adjust where necessary to meet scope, schedule and budget expectations
Provide technical and analytical guidance and recommendations to leadership governance bodies.

Requirements

Bachelor’s degree required
Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience.
IT Business Analyst experience
Experience managing systems with multiple integrations
Experience with Call Summary Automation solutions
Experience with Salesforce system, ServiceNow system, and user management
Familiarity with creating Business Objects reports
Experience with multiple CX platforms such as Five9, NICE & Cisco
Experience developing PowerBI and Tableau dashboards
Ability to pull data from various sources, synthesize the information and present in such a way that provides insights and recommendations
Experience leading complex projects in a high-volume environment
Experience leading cross functional projects and influencing others without authority
Familiarity with Medtronic’s development process
Experience working in a highly regulated environment
Strong analytical and problem-solving skills to implement effective solutions
For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Benefits

Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

user experience optimizationuser storiesacceptance criteriaUAT testingregression testingproject managementdata synthesisPowerBITableauCall Summary Automation

Soft Skills

communicationleadershipproblem-solvinganalytical skillsprioritizationinnovationcontinuous improvementcollaborationinfluencing without authoritystrategic alignment