Customer Support Representative – Healthcare Technology, Veterans Focus
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Colorado • Minnesota • United States
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Salary
💰 $21 per hour
About the role
- Deliver timely, accurate support that helps ensure care is not disrupted
- Respond to customer product inquiries, issues, or malfunctions via telephone and chat sessions, with phone support as the primary channel
- Troubleshoot customer concerns and issues raised during training, product use, or product malfunctions, as well as software applications, and recommend appropriate corrective actions
- Document customer interactions, troubleshooting steps, and recurring product issues clearly and accurately to support product quality initiatives and product development efforts
- Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to resolve complex issues
- Escalate unresolved or advanced technical issues to team leads or senior support resources as needed
Requirements
- Minimum of 4 years of relevant work experience (college degree not required)
- Prior experience in a help desk, technical support, or product support environment
- Ability and willingness to successfully complete VA background clearance, including fingerprinting at a VA Medical Center shortly after hire
- Experience working with veterans, healthcare systems, or government clients (preferred)
- Experience supporting healthcare, medical devices, or regulated products (preferred)
- Demonstrated comfort handling high-volume phone-based customer interactions (preferred)
- Strong verbal communication, listening, and problem-solving skills (preferred)
- Ability to communicate effectively with both clinical and non-clinical audiences (preferred)
- Familiarity with knowledge base tools (e.g., Confluence or similar platforms) (preferred)
Benefits
- 4 weeks paid time off per year
- 10 paid holidays per year
- 401(k) with up to 6% match
- Comprehensive benefits plan, including medical, dental, vision, and more
- Fully subsidized Bachelors degree programs paid up front, and many other paid training opportunities!
- Paid family, medical, and parental leave after 1 year of employment
- Annual Bonus: Target of 5%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootingtechnical supportcustomer supportproduct supportproblem-solving
Soft Skills
verbal communicationlisteningcollaborationescalationcustomer interaction
Certifications
VA background clearance