Clinical Service Manager
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Massachusetts • New Hampshire • United States
Visit company websiteExplore more
Salary
💰 $130,000 - $140,000 per year
About the role
- Collaborates with key stakeholders to coordinate, develop and execute clinical strategies to achieve short- and long-term business objectives within region as it relates ablation solutions activities and program.
- Drive execution of key CAS initiatives to achieve Group, OU and Regional level goals.
- Maximize regional personnel performance by managing, developing and motivating clinical support employees to deliver unsurpassed patient care, physician/AHP support and technical expertise in the hospital, and other care settings.
- This position will require up to 50% travel within their dedicated territory.
- Lead all regional clinical support related activities and programs to efficiently optimize resources, deliver customer value and deliver exceptional clinical guidance.
- Partner with sales team to drive key clinical support initiatives and provide assessments via periodic business reviews that highlight the value of Medtronic ablation clinical support to our customers.
- Work with regional leadership to align resources based on business priorities and appropriate clinical support demands.
- Lead and drive changes focused on strengthening of EP acumen, prioritization of understanding and implementation of expanded EP ablation solutions to the customer, and customer engagement.
- Collaborate with sales team and additional key stakeholders to coordinate and execute strategies to achieve ablation solution expansion business objectives.
- Provide ongoing feedback and coaching to direct reports; provides regular performance reviews and implements corrective actions where necessary.
- Lead regional Clinical Specialists to execute on key goals and objectives.
- Assist employees with goal setting, performance reviews, and individual development planning (IDP’s).
- Responsible Clinical Specialist recruiting and hiring.
- Continually work to maintain a strong, diverse bench of Clinical Specialist talent for future hiring opportunities.
- Understands national, regional and territory sales objectives.
- Works in partnership with account managers and CAS Regional Manager to achieve/ exceed goals.
- Serves as effective Medtronic CAS representative to physicians and support staff regarding Medtronic CAS products, service and support.
- Promotes the safe and effective use of Medtronic CAS products and related procedures.
- Ensure efficient, effective use of inventory, expenses and assets.
- Represents Medtronic CAS during ablations procedures to provide clinical guidance, technical assistance, and customer engagement.
- Partner with education team and internal resources to facilitate and lead the training of new and tenured field personnel.
- Educates and trains physicians, hospital personnel and office staff on CAS products and procedures.
Requirements
- Bachelor’s Degree with 5 years of relevant experience or advanced degree with 3 years of relevant experience.
- Experience within Electrophysiology (sales, clinical, etc.)
- Management experience (sales, clinical, training, etc.)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
clinical strategiesablation solutionsperformance managementclinical supportcustomer engagementgoal settingtrainingtechnical assistanceinventory managementrecruiting
Soft Skills
collaborationleadershipcoachingmotivationcommunicationstrategic thinkingproblem-solvingperformance reviewfeedbackteam building