Medtronic

Vendor Management Program Manager – IT and Managed Services

Medtronic

full-time

Posted on:

Location Type: Hybrid

Location: Mounds View • Connecticut • Florida • United States

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Salary

💰 $132,800 - $199,200 per year

About the role

  • Works with the Senior Director and other Program Managers to execute the VMO strategy for Global IT’s services suppliers.
  • Delivers against annual cost and quality goals, holding our vendors accountable for contractual performance while maintaining positive, cooperative relationships.
  • Works collaboratively with the VMO team, internal customers, and IT services suppliers to match requirements to capabilities, set proper expectations, drive clarity of communication, and optimize ways of working together.
  • Understands the details of the assigned MSP and BPO contracts & SOWs, serving as the subject matter expert in enforcing contractual requirements and resolving conflicts between Medtronic and its suppliers.
  • Works with Tech Sourcing to enforce our preferred partner strategy, ensuring we receive the benefits from supplier consolidation – rewarding those IT partners who demonstrate ongoing operational and financial excellence.
  • Able to leverage this program and these relationships to map out priorities, influence outcomes, and ensure Medtronic’s needs are met by our suppliers.
  • Deliver measurable quality and performance improvements year-over-year, as seen in both monthly SLA/KPI metrics and customer satisfaction scores.
  • Deliver measurable financial value year-over-year, coming from cost savings, cost avoidance, and supplier-driven AI, automation, process and resource efficiency.

Requirements

  • Bachelor’s degree
  • 5+ years of experience with a bachelor’s degree or 3+ years of experience with an advanced degree
  • Strongly Preferred: Bachelor’s or advanced degree in a relevant technical or business discipline
  • 5+ years working in some combination of IT operations, procurement, or vendor management, where managing contractual performance and influencing supplier outcomes were core components of the position
  • 5+ years working with IT services suppliers, with particular emphasis on large, multinational firms such as Accenture, KPMG, IBM, Cognizant, TCS, HCL, etc.
  • Experience working with vendor management data (SLAs, KPIs, financials) to measure and hold suppliers accountable for defined standards of performance
  • Experience working with global teams in a follow-the-sun model; effective working with people and teams across APAC, EMEA, and the Americas
  • Ability to influence – both internally and externally – using an objective, data-driven approach to reach the right solution
  • Optimistic and solution focused – brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo
  • Experience working with IT services firms, specifically in a customer-supplier context where vendor management was a key part of the position
  • Experience working with multinational firms, customers, and/or leadership teams; able to communicate and influence people, across cultures and time zones
  • Strong written, verbal, and interpersonal communication skills, specifically as it relates to working with internal and external teams to maintain effective relationships and long-term partnerships.
Benefits
  • Health, Dental and vision insurance
  • Health Savings Account
  • Healthcare Flexible Spending Account
  • Life insurance
  • Long-term disability leave
  • Dependent daycare spending account
  • Tuition assistance/reimbursement
  • Simple Steps (global well-being program)
  • Incentive plans
  • 401(k) plan plus employer contribution and match
  • Short-term disability
  • Paid time off
  • Paid holidays
  • Employee Stock Purchase Plan
  • Employee Assistance Program
  • Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
  • Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
vendor managementcontractual performanceSLAKPIfinancial analysisprocurementIT operationsdata-driven decision makingprocess efficiencyautomation
Soft Skills
influencingcollaborationcommunicationproblem-solvingoptimismrelationship managementcross-cultural communicationteamworkadaptabilityleadership
Certifications
Bachelor's degreeadvanced degree