Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines.
Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance.
Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet regulations.
Leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits.
Prepares reports and/or necessary documentation (ex Corrective and Preventative Actions) and provides to applicable stakeholders, both internal and external.
Co-ordinates legal requests in support of government investigations or litigations.
Ensures the quality assurance programs and policies are maintained and modified regularly.
Facilitates uniform standards worldwide and enables best practice sharing, thereby fostering the achievement of company's mission globally.
Manages, mentors and develops staff, including defining performance goals, conducting performance reviews and 1:1s, and directing workforce and staffing plans.
Requirements
Management and supervisory experience managing one or more employees; typically six or more direct reports
Experience leading departments or small units with multiple teams led by managers/supervisors
Ability to provide technical and thought leadership and perform work without appreciable direction
Experience developing strategy for a department or business area and making large business decisions
Budget or P&L accountability experience
Experience driving innovation and improving department processes, systems, products or services
Experience communicating and briefing senior or executive leadership
Experience directing and leading a department, including authorizing hiring, firing, promotions and rewards
Mastery level knowledge in a specific technical or professional discipline with broad understanding of other areas
Experience with quality programs, systems, processes and procedures ensuring compliance with internal and external standards
Expertise in interpreting policies, regulatory and governmental regulations, and internal regulations
Experience in audit and inspection preparation, resolution of findings, and liaising with auditors/inspectors
Experience preparing Corrective and Preventative Actions (CAPA) and related documentation
Experience coordinating legal requests in support of government investigations or litigations