Operations Support Associate
Windsor Communities
Field Service Engineer
Medtronic
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida, New York, Ohio, Virginia
Visit company websiteSalary
💰 $60,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at customer sites.
- This role involves installing, repairing, maintaining, and troubleshooting these devices, as well as providing training to healthcare professionals.
- FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams.
- A Field Service Engineer (FSE) at Medtronic is responsible for the technical support and service of Medtronic Hugo systems at medical centers.
- This role involves evaluating customer biomedical equipment issues, troubleshooting, installing, implementing appropriate repairs, and maintaining these devices, as well as providing training to healthcare professionals.
- FSEs also play a crucial role in gathering feedback on product performance and communicating with various internal and external teams, such as Biomedical Technicians.
- This person must be hands-on with medical equipment to quickly find solutions to complex situations.
- Responsibilities may include the following and other duties may be assigned.
- Installs, operates, maintains, repairs and modifies equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Installs, upgrades and removes products ensuring coordinative engineering field change.
- Maintains effective customer communications and relations.
- May provide onsite training of customer support personnel.
Requirements
- Requires high school diploma or equivalent (United States), vocational or technical education or certification (all other countries).
- Requires minimum of 4 years of relevant experience.
- Level III: Requires minimum of 4 years clinical field service, technical internship or clinical customer support experience.
- Level IV: Requires minimum of 8 years clinical field service, technical internship or clinical customer support experience.
- *Relevant experience as technician, clinical field service or clinical customer support experience.
- Nice to Have Bachelor’s degree in Bioengineering, engineering or technology field
- Experience with robotics or motion control
- Previous experience as Technician/Field Services within medical device industry
- Experience with anatomy, surgical protocol and medical terminology
- Ability to troubleshoot with technical skills , creativity and high discipline
- Familiarity with most used test equipment
- Ability to read and understand schematics and engineering drawings
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
- Performed troubleshooting and repairs on medical devices
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
- Excellent English writing and verbal communication skills
- Additional Skills and Qualities: Travel Willingness: Willingness to travel frequently, including potentially internationally (up to 75%).
