Principal Consultant
PerkinElmer
Clinical Consultant III, Enabling Technologies
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 - $120,000 per year
Job Level
SeniorLead
Tech Stack
LinuxUnix
About the role
- Provides clinical, technical and product knowledge support to existing and potential customers.
- Builds and maintains solid customer relationships and provides customer training at all levels.
- Responsible for key customer reports as required to support Medtronic NeuroSurgery/Navigation/Robotic Assisted Surgery products and services.
- Perform all duties within the Quality System and BCS requirements.
- Coordinate, support, and collaborate with Spine and other Enabling Technologies team members for on-site installations with our customers.
- Represent Medtronic during technology-enabled procedures to provide technical assistance.
- Maintain system hardware and software to maximize system performance.
- Install software and hardware upgrades.
- Perform system preventative maintenance.
- Provide telephone clinical support to customers.
- Use UNIX/LINUX commands to modify operating files.
- Fulfill Software and Service Contract obligations.
- Act as the primary Medtronic customer liaison for repair and technical support issues.
- Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
- Provide service to customers per their individual needs.
- Maintain familiarity with the status of calls and issues at customer sites.
- Report necessary complaints and partner with CSM to ensure full resolution.
- File weekly site visit and customer contact reports for service improvement purposes.
- Educate and train physicians and hospital personnel on technical matters relating to our technology-enabled procedures.
- Provide a clinical resource for surgeons, clinicians, and others being trained.
- Update customers on tips, shortcuts, and suggestions, as appropriate.
- Participate in in-house sponsored customer training at designated sites for both internal and external partners.
- Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
Requirements
- A High School Diploma or GED with a minimum of 8 years of clinical, medical sales or medical imaging/navigation/robotics experience;
- An Associate’s Degree with a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience;
- A Bachelor’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience.
- Must have a valid driver's license and active vehicle insurance policy.
- RT and/or MRI certification (Nice to Have)
- Prior experience with Image Guided Systems (Nice to Have)
- Prior experience with MRI (Nice to Have)
- Operating room experience (Nice to Have)
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UNIXLINUXImage Guided SystemsMRItechnical supportsystem maintenancesoftware installationhardware upgradespreventative maintenancecustomer training
Soft skills
customer relationship managementcommunicationcollaborationproblem-solvingtraininginterpersonal skillsorganizational skillscustomer serviceliaisonreporting
Certifications
High School DiplomaGEDAssociate’s DegreeBachelor’s DegreeRT certificationMRI certificationvalid driver's licenseactive vehicle insurance policy
