Plan, execute, test, and implement process improvement initiatives across the organization.
Facilitate alignment meetings to drive project success from design to implementation.
Leverage new tools and technology to increase automation in workflows.
Support overall Process Quality activities to include CAPA and audit responsibilities.
Deliver insights and actionable recommendations for process and error monitoring activities.
Ensure proper registration of product complaints from internal diabetes employees.
Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows.
Gather business requirements and support system/process deployments.
Analyze data and process errors, provide recommendations, and monitor performance.
Requirements
Bachelor’s degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role.
Advanced Degree in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role.
3+ years of experience in Technical Support executing troubleshooting documentation requirements.
2+ years Medtronic Diabetes experience
1+ year leading projects
Experience in the medical device, healthcare, or regulated industry.
Extensive knowledge of Medtronic products and therapies
Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements.
Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences.
Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work.
Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans.
Experience with process mapping and documentation tools.
Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred).
Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions.
Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions.
Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators.
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process improvementoperations analysisprocess mappingdata analysisprocess automationtroubleshooting documentationLeanSix Sigmareportingdashboard management
Soft skills
analytical skillsproblem-solving skillscommunication skillsorganizational skillsattention to detailinitiativeproject managementability to manage competing prioritiesability to convey technical informationability to present findings