Drive operational excellence by analyzing, designing, and optimizing business processes across the organization
Collaborate cross-functionally to identify improvement opportunities, implement best practices, and ensure sustainable change
Provide strategic guidance and direction in the absence of leadership, leveraging functional expertise to support decision-making
Lead and facilitate process improvement activities using continuous improvement methodologies
Provide oversight and governance for workflow processes throughout the review and approval lifecycle of change submissions
Utilize critical thinking and analysis tools to clarify information, identify root causes, and provide solutions
Develop, align, and maintain detailed documentation and process maps for business processes and workflows
Evaluate internal processes for compliance with company policies, regulatory requirements, and best practices
Gather business requirements and support system and process deployments
Prepare and document business cases, progress updates, and recommendations to support sustaining or new initiatives
Monitor and report on assigned process improvement workstreams, ensuring cross-functional alignment and progress toward objectives
Communicate research findings, status updates, and actions clearly
Provide functional expertise to train and support teams on new processes, improvement tools, and best practices
Review technical literature to support new and existing product evaluations and post-market activities
Requirements
Bachelor’s Degree in Business, Engineering, Operations Management, or a related field and of 4+ years experience in business process improvement, operations analysis, or a similar role
OR Advanced Degree in Business, Engineering, Operations Management, or a related field and of 2+ years experience in business process improvement, operations analysis, or a similar role
Previous experience leading projects in the medical device, healthcare, or regulated industry
Advanced degree (MBA, MS, etc.)
Salesforce development and administration experience
Change management and project management experience (PMP certification a plus)
Technical writing experience
Corrective Action Preventative Action (CAPA) related experience
Experience with development of system and user interface requirements
Experience with use of JIRA or other ticketing systems
Extensive knowledge of Medtronic systems, products and therapies
Proficient in Microsoft Office Suite, particularly Excel, Visio, and PowerPoint
Experience with process mapping and documentation tools
Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred)
Proven analytical and problem-solving skills
Proven ability to take initiative and execute projects efficiently and on time
Ability to observe program and system deficiencies, create an improvement plan
Proven track record of leading cross-functional projects and delivering measurable results.
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement
Capital Accumulation Plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process improvementoperations analysischange managementproject managementtechnical writingprocess mappingsystem requirements developmentuser interface requirements developmentLean methodologySix Sigma