Logistics Analyst II
PingWind Inc. (SDVOSB)
ERPOracle
Business Improvement Analyst
Medtronic
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $70,400 - $105,600 per year
Job Level
JuniorMid-Level
Tech Stack
Tableau
About the role
- Develop, maintain, and optimize documentation, diagrams, and process maps for business workflows.
- Gather business requirements and support system/process deployments, ensuring compliance and optimization.
- Facilitate and report on process improvement projects to ensure timely progress and alignment with goals.
- Analyze data and process errors, provide recommendations, and monitor performance to drive improvements.
- Support system administration, quality control, and training material updates for department platforms.
- Assist with SharePoint or web content development for process documentation and training.
- Participate in audits, CAPA, and QMS activities to ensure regulatory and quality compliance.
- Partner with stakeholders (e.g., Technical Support, IT, vendors) to resolve issues and implement system changes.
- Develop and manage reporting and dashboards to track progress and promote automation.
- Provide guidance and support to teams, acting as a subject matter expert and assisting in leadership absence.
- Foster internal and external customer relationships and deliver effective communication and solutions.
- Remain flexible and participate in ongoing learning, special projects, and other duties as assigned.
- Perform quality document control checks and conduct periodic reviews of process documentation and workflows for consistency and compliance.
- Manage intake and form submission processes to ensure timely operational response.
- Utilize critical thinking to clarify information, resolve inquiries, and recommend timely solutions.
- Maintain appropriate service levels for assigned responsibilities and project tasks.
- Partner with key stakeholders (e.g., Technical Support, IT, vendors) for system design changes and resolve complex customer issues.
- Demonstrate subject matter expertise (SME) and competency of departmental processes and procedures.
- Provide leadership during BUAT sessions for quality assurance and production checkout requirements.
- Manage JIRA submissions from development to deployment with cross-functional support.
- Communicate deep dive research findings and provide support overviews for escalated or unique situations.
Requirements
- Bachelor’s degree in Business, Engineering, Operations Management, or a related field and 2+ years of experience in business process improvement, operations analysis, or a similar role.
- OR Advanced Degree and in Business, Engineering, Operations Management, or a related field and 0+ years of experience in business process improvement, operations analysis, or a similar role.
- 3+ years of experience in Technical Support executing troubleshooting documentation requirements.
- 2+ years Medtronic Diabetes experience.
- 1+ year leading projects.
- Experience in the medical device, healthcare, or regulated industry.
- Extensive knowledge of Medtronic products and therapies.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and recommend actionable improvements.
- Excellent communication skills, both verbal and written, able to convey technical information and present findings to diverse audiences.
- Outstanding organizational skills with attention to detail; able to manage competing priorities and produce accurate work.
- Proven ability to take initiative, execute projects efficiently and on time, and identify program or system deficiencies to create improvement plans.
- Experience with process mapping and documentation tools.
- Strong knowledge of Lean, Six Sigma, or other process improvement methodologies (Green Belt/Black Belt certification preferred).
- Experience with process automation optimization, including identification, implementation, and continuous improvement of automated solutions.
- Proficient in Microsoft Office Suite (Excel, Visio, PowerPoint) and comfortable learning new technologies/solutions.
- Strong skills in reporting and dashboard management, using tools such as Power BI, Tableau, or similar platforms to visualize data and track key performance indicators.
- Ability to work independently and collaboratively in a team environment to meet project goals and deadlines.
- Flexibility with work schedule to meet business needs, including varying days and hours.
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Simple Steps (global well-being program)
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business process improvementoperations analysisprocess mappingtroubleshooting documentationprocess automation optimizationLeanSix Sigmareportingdashboard managementdata analysis
Soft skills
analytical skillsproblem-solving skillscommunication skillsorganizational skillsattention to detailinitiativecollaborationflexibilityleadershipcritical thinking
Certifications
Green BeltBlack Belt
